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تم إلغاء حظر المستخدم بنجاح
معتز فحماوي, Banquet Manager

معتز فحماوي

Banquet Manager·NEOM, NC1 Project

الأردن

دبلوم, Hotel Management

الخبرة العملية

مجموع سنوات الخبرة: 23 سنوات, 3 أشهر

Banquet Manager

يوليو 2025 - حتى الآن

NEOM, NC1 Project

نيوم، المملكة العربية السعودية

يوليو 2025 - حتى الآن

Department : Food and Beverage Catering
Designation : All Neom projects site

Manager - a Corporate Banquet and Events
Report to: Project Manager
• Ensuring every aspect of the event is meticulously planned and executed.
• Building strong relationships with clients, vendors, and team members.
• Managing multiple events, timelines, and details simultaneously.
• Developing innovative event concepts and themes that engage attendees.
• Anticipating and resolving issues that may arise during events.
• Discussing event details, preferences, and objectives.
• Coordinating logistics, vendors, and timelines.
• Negotiating contracts, managing vendor relationships.
• Tracking expenses, ensuring events stay within budget.
• Supervising event staff, ensuring smooth event execution.
• Incorporating digital elements into in-person events.
• Focusing on eco-friendly events, reducing waste.
• Tailoring events to meet specific client needs.
• Utilizing event planning software, apps, and tools.
مجال الشركة:
الضيافة والسكن
الدور الوظيفي:
السياحة والضيافة

Food And Beverage Manager

أكتوبر 2023 - حتى الآن

Al- Sindbad Group, Berenice Beach Club

العقبة، الأردن

أكتوبر 2023 - حتى الآن

Department​: F&B, Kitchen & Events
Designation​: Beach Restaurant & Bar, Village Restaurant & Bar, Aqaba kitchen market venue, Cursing F&B service, Events.
Food & Beverage Manager
Report to: Sindbad Group General Manager
• Develop new food & drinks menus with new selling prices in outlets.
• Create food and drinks manual standards in orders to ensure all recipes and presentation maintain all the time.
• Implementing and train kitchen & F&B staff for food safety and hygiene procedure as per local authority of food safety and Hygiene standard in Aqaba city.
• Upgrade new POS to comfort communication between cashiers, servers and Kitchen in order to reduce glitches.
• Brainstorming and renovated Aqaba kitchen outlet with new furniture's, new design & new set up to enhancing guest experience satisfactory.
• Incharge of site events activities in Beach club.
• Provide VIPs service for privet cruising ship.
مجال الشركة:
المطاعم وخدمات الطعام
الدور الوظيفي:
السياحة والضيافة

Food And Beverage Manager

يونيو 2022 - سبتمبر 2023

BTA international Food & Beverage Service Company

مسقط، عمان

يونيو 2022 - سبتمبر 2023

Food & Beverage Chief (Manager )
Report to: Regional Director MENA (Branch Manager)

• Oversee food and beverage operation in airport for all BTA outlets and subcontractors.
• Manage 130 F&B team (Manager, Supervisors, Servers)
• Staff quality check and mentor staff performance, evaluate staff and give feedback.
• Mentor Revenue and expense's
• Creat Menus, promotions, events plans and cost of selling prices.
• Check all updates franchisee outlets with BTA HQ
• Check all needed supply chains materials for F&B and make purchase plan upon months needed.
• Involve with P&L and Revenue budget, Capex and Opex.
• Coordination with commercial team of Oman airport managements and make reports as needed.
• Ensure that all outlets have monthly training plan for staff according to operation feedback.
• Conduct weekly meeting with managers and supervisors and discuses all facts, feedback's, area of improvement
• Ensure that all guests satisfied and happy and follow internal guest satisfactions survey to achieve bench mark
• Conduct training for managers and supervisors as per guidelines of brand standard's
• Review staff monthly schedule outlet by outlet and ensure that all area covers with right manning.
• Ensure all selling prices according to bench marking with regional international airports (Dubai, Qatar).
• Lead F&B team by attracting, recruiting, appraising talented personnel.
• Establish targets, KPI’s, schedules, policies and procedures.
مجال الشركة:
المطاعم وخدمات الطعام
الدور الوظيفي:
السياحة والضيافة

Banquet and In Room Dining Manager

يوليو 2019 - يوليو 2021

Hyatt Hotels and Resorts

العقبة، الأردن

وجدت هذه الوظيفة عبر بيت.كوم

يوليو 2019 - يوليو 2021

Department : F&B Events
Designation : Banquets, outlets

Events and banquets Manager
Report to: F&B Manager

• Oversee all banquets and events that is taking place in hotel
• Coordinate with events sales departments and related departments with all functions updates
• Assist F&B manger to manage restaurants and bars
• Recruit new staff and train them according to Hyatt standards.
• Assist F&B manger to develop service and menus, promotions
• Ensure that all guests satisfied and happy and follow internal guest satisfactions survey to achieve bench mark
• Conduct training for all staff and ensure that staff well trained
مجال الشركة:
الضيافة والسكن
الدور الوظيفي:
السياحة والضيافة

Beach Club Manager /Outlet Manager

يونيو 2016 - يونيو 2019

Ayla Oasis Development Company

العقبة، الأردن

يونيو 2016 - يونيو 2019

Department : Hospitality, Food & Beverage
Designation : B12 Beach Club, Silica Café, Events


Manager
Report to: Operation Director.

• Oversee all F&B services & culinary and recreation.
• Pre-opening for both outlets and under my supervision
• Plan and create food and beverages menus based on market trends and business needed.
• Involve with beach facilities in Beach club.
• Lead team and communicate all operation details properly.
• Train all staff upon global Standards authority.
• Create manual training for both outlets, events to ensure that all staff on line.
• Oversee all events that is taking place in Ayla project and report post event brief after each event and find suitable solutions for all major comments in order to improve guest experience
• Dealing with suppliers and purchase all stocks needed upon P&P.
• Review all points & comments receiving from the guest and work on it to meet guest expectations.
• Involving with P&L and review all points & records and make reports as required.
• Involving with budget, forecast, business plan, F&B promotions, Water sport activities pricing, menu pricing, beverage cost.
• Implementing outlets financial reports and reconciliation food and beverage items inventory reports into SAB
• Research the market competitors in the region and ensure that the business according to business trends.
• Implementing HACCP upon local authority and ensure all reports relating are ready upon the deadline.
مجال الشركة:
الضيافة والسكن
الدور الوظيفي:
السياحة والضيافة

Outlet Manager

مايو 2015 - يونيو 2016

Rotana Hotels & Resorts

عمان، الأردن

مايو 2015 - يونيو 2016

Department : Food and Beverage
Designation : Café Italia, Café Margaux
Hotel Rooms : 390 Rooms

Manager
Report to: Food and Beverage Manager.

• In Charge two Outlets, (Café Italia, Café Margaux).
• In charge of breakfast buffet in both restaurants
• In charge of ordering all stocks, equipment's needed.
• Dealing with suppliers directly and ensure all supplies needed available and accountable
• Ensure all guests receive the excellent quality of product & Service.
• Implementing Rotana Standards' & SOPS, and ensure that all staff following the hotel policy and procedure daily.
• In charge the opening for Café Margaux restaurant as per Rotana Policy.
• Train all new team members and ensure that all of them ready to work at operation.
• Recruit and interview candidates.
• Planning ahead in department and ensure smoothly operation during the upcoming busy season.
مجال الشركة:
الضيافة والسكن
الدور الوظيفي:
السياحة والضيافة

In Room Dining Manager

نوفمبر 2014 - مايو 2015

Kempinski Ishtar Hotel and ResortIRD

عمان، الأردن

نوفمبر 2014 - مايو 2015

Department : Food and Beverage
Designation : In Room Dining, Main Lobby)
Hotel Rooms : 345 Rooms

Manager
Report to: Food and Beverage Director.

• In Charge of two Outlets (Main Lobby, In Room Dining).
• In charge of F&B butler service for the Royal villas.
• Ensure all guests receive excellent quality of product & Service.
• Implementing hotel LQA Standards', and ensure that all staff following the hotel policy and procedure daily.
• Organize learning and training schedule where all the line staff explain about a wine and food and cockatiels with all details and ingredients during everyday line up.
• Ensure all guests receive the Hotel amenity prior to arrival.
• Recruit and interview candidates.
• Plan time ahead for department to ensure smoothly of operation during busy season.
• Train all staff to implement & express In Room dining experience at guest room.
• Brainstorming and innovation to create a unique arrangement's upon the lasts of moderns.
مجال الشركة:
الضيافة والسكن
الدور الوظيفي:
السياحة والضيافة

Restaurant Manager

سبتمبر 2012 - نوفمبر 2014

IHG, Crowne Plaza Resot & Spa

عمان، الأردن

سبتمبر 2012 - نوفمبر 2014

Department : Food and Beverage
Designation : Lobby Bar, Club Lounge, El Grito Latino Restaurant & Bar (Out Door), Room Service, All Day Dining Restaurant.
Hotel Rooms : 420 Rooms

Restaurant Manager
Report to: Assistant Manager of Food & Beverage, EAM F&B

• Beverage in Charge.
• Working 7 Month as Ass. Outlet Manager (Acting Manager) then promoted to Manager.
• Pre opening team member.
• Set up and organize the bars in the outlets.
• Assist with the beverage menus.
• In charge training for F&B staff.
• Recruit and interview candidates...
• Assist with wine selections project.
• Implementing HACCP Standards.
• Member of hygiene comity & reporting to hygiene manager.
• Assist with micros setup for all F&B outlets.
• In charge of F&B purchasing orders.
• F&B Duty Manager upon the weekly Rota.
• Brainstorming and innovation to create a unique arrangement's upon the lasts of moderns.
مجال الشركة:
الضيافة والسكن
الدور الوظيفي:
السياحة والضيافة

F&B Supervisor

أغسطس 2011 - أغسطس 2012

The Ritz Carlton Hotel

الرياض، المملكة العربية السعودية

أغسطس 2011 - أغسطس 2012

Department : Food and Beverage
Designation : Al Orjoan (All Day Dining), In Room Dining
Hotel Room : 492 Rooms
Supervisor (Acting Assistant Manager)
Report to: Assistant Director of Food and Beverage

• Supervise of the restaurant handling 418(Lebanese, Buffet Style) covers and in charge of the 28 staff members.
• Assist to set up IRD operation area.
• Lateral service at IRD when needed.
• Co-supervises and coordinates, carries out and provides prompt, efficient and courteous food and beverage service in the outlet.
• Establishes and maintains good employee relations.
• Pre-opening member of the hotel.
• Involved in pricing strategies, forecasting, budgeting and setting targets for the department.
• Focusing on the quality of service, and to make sure all the staff using the right verbiage to convent the guests with hotel product.
• In charge of roster.
• Following up escalations.
• Generation of reports.
• In charge of training requirements for the team.
• Feedbacks and checks for improvement.
• Always following the HACCP and hygiene standards set up by the hotel and international authorities.
مجال الشركة:
الضيافة والسكن
الدور الوظيفي:
السياحة والضيافة

Bar Supervisor

مارس 2010 - مارس 2011

Kempinski Hotel Ishtar, Dead Sea

مادبا‎، الأردن

مارس 2010 - مارس 2011

-Reporting to F&B Manager.
-Ensure all the guests satisfied and having a excellent experience.
-Conducting briefing in daily basis with team members and discuss all the facts.
-monthly target plan.
-monthly recaps.
-communication meeting every month with staff and address all the facts during the whole month.
-papers works such as F&B menus, roster, evaluations, maintenance
-In charge of wine seller in the hotel and ensure that all the wines in good condition's.
-ensure all the beverage cost are on line .
-coaching and training.
-ensure that all staff implementing the role of their duties.
-Assisting and controlling the operations especially during busy time.
مجال الشركة:
المطاعم وخدمات الطعام
الدور الوظيفي:
مراقبة الجودة

F&B Supervisor

أكتوبر 2007 - يناير 2010

Four Seasons Hotel

عمان، الأردن

أكتوبر 2007 - يناير 2010

-Ensure all the guests satisfied and having a excellent experience.
-Conducting briefing in daily basis with team members and discuss all the facts.
-monthly target plan.
-monthly recaps.
-communication meeting every month with staff and address all the facts during the whole month.
-papers works such as F&B menus, roster, evaluations, maintenance
-In charge of wine seller in the hotel and ensure that all the wines in good condition's.
-ensure all the beverage cost are on line .
-coaching and training.
-ensure that all staff implementing the role of their duties.
-Assisting and controlling the operations especially during busy time.
مجال الشركة:
الضيافة والسكن
الدور الوظيفي:
السياحة والضيافة

In Room Dining Order Taker

مايو 2006 - مايو 2007

Four Seasons Hotel

الرياض، المملكة العربية السعودية

مايو 2006 - مايو 2007

• Worked in different designations, banqueting, main Dining restaurant, and Room service.
• Pre opining Team Member.
• Responsible of delivering orders, products.
• Team member leader shift
• Focusing on guests orders and ensure that guests experience target are met,
• Responsible of providing the banqueting arrangements.
مجال الشركة:
الضيافة والسكن
الدور الوظيفي:
خدمة العملاء ومركز الإتصال

Captain, Waiter

أغسطس 2002 - مايو 2006

Le Royal Hotel

عمان، الأردن

أغسطس 2002 - مايو 2006

• Worked in different designations, banqueting, main Dining restaurant, and Room service.
• Pre opining Team Member.
• Responsible of delivering orders, products.
• Team member leader shift
• Focusing on guests orders and ensure that guests experience target are met,
• Responsible of providing the banqueting arrangements.
مجال الشركة:
الضيافة والسكن
الدور الوظيفي:
خدمة العملاء ومركز الإتصال

Waiter, Trainee

أغسطس 2001 - يوليو 2002

Hill Side Hotel

عمان، الأردن

أغسطس 2001 - يوليو 2002

work in All F&B Outlets
مجال الشركة:
الضيافة والسكن
الدور الوظيفي:
خدمة العملاء ومركز الإتصال

التعليم

Applied Science University

يونيو 2001

يونيو 2001

دبلوم، Hotel Management

الأردن

Skills

Banquets
Expert
Banquets
Expert
Service Operations
Expert
Service Operations
Expert
Coaching Staff
Expert
Coaching Staff
Expert
Team Management
Expert
Team Management
Expert
Restaurants Management
Expert
Restaurants Management
Expert
Fidelio F&B, Fidelio Reports, Opera system, Micros skills, F&B Material Control .
Expert
Fidelio F&B, Fidelio Reports, Opera system, Micros skills, F&B Material Control .
Expert
Computer Operations – Word, Excel, Microsoft PowerPoint
Expert
Computer Operations – Word, Excel, Microsoft PowerPoint
Expert
Banquets
Expert
Banquets
Expert
Service Operations
Expert
Service Operations
Expert
Coaching Staff
Expert
Coaching Staff
Expert
Team Management
Expert
Team Management
Expert
Restaurants Management
Expert
Restaurants Management
Expert

اللغات

العربية

اللغة الأم

الانجليزية

متمرّس

التدريب و الشهادات

الشهادات
Food Safty
Sep 2012
HACCP
Feb 2013

الهوايات والاهتمامات

Reading, Sports