Cabin Senior
Etihad Airways
Total years of experience :20 years, 1 Months
• Provide the customer/guest with an unforgettable experience to convince her/him to make
Etihad their number one choice.
• Used POEs-Points Of Engagement- that target the guest from the moment they enter the aircraft
until they leave, to make their experience inspiring no matter how long the flight was.
• Organize and delegate duties to cabin crew on board to provide the customer with the most
inspired and efficient service.
• Installed and configured a new VLAN (80+work stations) running on 2000 series Cisco Switches and Catalysts.
• Monitored and trouble-shooted the network to achieve maximum capability.
• Maintained and created user accounts using Active Directory
• Worked closely with sales, product management, and marketing research departments to ensure quality of costumer service.
• Received customer calls for products and services, as well as provided an efficient solution to any problem that arose.
• Organized the store's multimedia facility for easy access to customers.
• Recruited, trained and supervised customer service agents.
• Played daily requests from listeners, interviewed guests and coordinated contests and prizes.
• In addition to playing eclectic music on air, I also provide information on music, concerts, news, weather and traffic.
• Connected well with listeners and provided a warm and fun atmosphere, which increased the program's worldwide audience by 5, 000+ listeners.
• Capable of installing, configuring, operating, and troubleshooting a simple-routed LAN, routed WAN, and switched Virtual LAN (VLAN) networks. • Optimize WAN through Internet-access solutions that reduce bandwidth and WAN costs, using features such as access lists, BOD and DDR
• National Junior Honor Society, National Honor Society, • High Honors (1997-1998), Honors (1999-2001). • Award for Best Science Fair project titled "The Effect of Video Games on Short-Term Memory"(1999).