mutaz wshah

Support commercial strategy and revenue performance
across six subsidiary companies.
Review P&L, cash flow, and budget performance, ensuring
alignment with commercial targets.
Participate in vendor and partner negotiations, improving
cost structures and contract terms.
Support executive leadership in evaluating new commercial
opportunities and partnerships.
Strengthen governance and reporting frameworks to
improve shareholder confidence.

Operational Oversight: Directs and manages the day-to-day
operations of sports facilities, focusing on user comfort,
efficient equipment care, and overall functionality. sports
management-degrees.
Planning & Scheduling: Coordinates and supervises the
simultaneous use of various sports complexes, including the
scheduling of practices, events, and rentals to optimize facility
utilization.
Financial & Resource Management: Develops budget plans,
manages inventory supplies, and oversees the financial
management of the sports facilities.
Safety & Compliance: Ensures that all working practices are
safe, effective, and compliant with health and safety
regulations, including conducting facility inspections and
managing maintenance.
Leadership & Policy Implementation: Provides leadership
for facilities and operations staff, developing and implementing
operational policies and procedures consistent with
organizational goals.
Customer Experience: Strives to ensure that all facility
processes deliver an excellent customer experience for all users
Corporate Sales:
Led B2B sales and corporate partnerships with government
entities, oil & gas companies, and enterprise clients.
Managed government contracts, corporate framework
agreements, and long-term B2B partnerships for facility usage,
events, and employee wellness programs.
Supported tender-based engagements, including proposal
preparation, pricing input, and commercial compliance.
Acted as the primary commercial and operational interface
between facility owners and institutional clients.
Financial & Owners Reporting:
Prepared and delivered monthly and quarterly owners
financial reports for the Li3ib application, covering revenue
performance, operating costs, utilization rates, and KPIs.
Oversaw maintenance reporting, ensuring asset
performance, cost control, and SLA compliance.
Used financial and operational insights to support pricing
strategy, contract renewals, and commercial negotiations.
Retail & Logistics Responsibility
Held full responsibility for on-site retail shops within sports
facilities, including sales performance, pricing, product mix,
and daily operations.
Owned retail P&L, monitoring revenue, margins, stock
turnover, and profitability.
Managed end-to-end retail logistics, including procurement,
supplier coordination, inventory planning, warehousing, and
stock replenishment.
Negotiated with suppliers to secure competitive pricing,
favorable payment terms, and reliable delivery schedules.
Integrated retail performance into owners financial reports,
ensuring transparency and commercial accountability.
Maintained long-term relationships with key government
and corporate accounts, resulting in repeat business and
contract extensions.
Coordinated with marketing, finance, and operations teams
to ensure commercial objectives aligned with service delivery.

Supported commercial operation through workforce
planning and operational efficiency initiatives.
Coordinated recourses to meet service delivery
commitments and client expectation
Assisted management in improving operational cost control
and performance tracking

• Managed B2B leasing and client relationships with government entities, oil companies, and
corporate tenants.
• Supported commercial lease negotiations, renewals, and contractual compliance.
• Coordinated service delivery and maintenance in line with corporate SLA requirements.
• Acted as a key liaison between owners and institutional tenants to support long-term occupancy
and retention.
• Monitored maintenance requests promptly, ensuring timely resolutions that enhanced tenant
satisfaction and improved overall property upkeep.

• Supported corporate clients through facility operations and service coordination.
• Ensured compliance with safety, regulatory, and service standards.

• Compiles financial information from customers to determine credit limits and ability to pay.
• Calls and/or faxes information to credit bureaus for references to check credit.
• Notifies customers generally by telephone of acceptance or rejection of credit status; Maintains regular contact with customers to obtain payment of accounts as per agreed credit terms.
• Prepares adjustments to customer claims and grants extensions when necessary.
• Confers with customers by telephone to resolve overdue payments, reviewing terms of sales, service or credit contract.
• Maintains records of both historical and current information relating to financial status of customers and status of collection efforts.
• May process interest calculations and enters the payments into the system.
• Interfaces with customers, sales and accounting personnel on various matters relating to customer accounts.
• Manages both small and complex (major) accounts.
• May perform other administrative duties as required. (A/R statements, assists with monthly reports, filing, etc.) Provides leadership to the Credit Officers in a team environment.
• Provides back-up to the credit comety committee whenever necessary.

• Respond to Client requirements including providing financial services options.
• Play a senior role in the research, analysis and evaluation of hedge fund managers, including managing the overall evaluation process.
• Play a senior role or lead due diligence on hedge fund opportunities.
• Make investment recommendations based on the results of the researchs.
• Oversee the drafting of Manager Recommendations outlining investment opportunities.
• Participate in or lead the presentation of investment recommendations to the Public Market Investments department and the Investment Department Decision Committee.
• Manage Sponsor Relationship and Monitor Hedge Fund Investments.
• Play a senior or lead role in building and leveraging relationships with investment managers and other investors.
• Assist in developing tangential or strategic opportunities for investment teams.

• Ensure the consistent delivery of high quality service in the branch to meet or exceed client expectations and service standards.
• Achieve the branch business goals.
• Lead, coach and develop branch employees to create a positive employee experience and build team capability.
• Optimize the operational capability of the branch.
• Manage risk and ensure policies; procedures and controls are in place to minimize fraud, forgeries and irrecoverable losses.
• Develop plans to increase sales.

• Monitor client traffic to ensure staff is allocated to meet service standards and minimize wait time.
• Ensure that a lobby management plan is in place.
• Be visible and available to help clients during high traffic periods.
• Coach to improve the client experience and interact with clients to obtain feedback on their experience.
• Provide quick and effective responses and resolution to client complaints ensuring that the problem resolution standards understood and followed by all staff within your area of responsibility.
• Lead the identification of key client issues and escalate to the Branch Manager as appropriate.
• Initiate and manage the gathering of client feedback.
• Develop and implement action plans to address client feedback.
• Actively promote and maintain an interactive, values based and productive working relationship with clients business partners.
• Provide coaching and support to recognize and act on quality referral opportunities and referrals.
• Monitor and provide feedback on the success of quality referrals in an effort to continuously improve the client experience and employee performance.
• Assist with the development of the branch business plan by participating in action plans and coaching service and support employees to achieve goals.
• Manage expenses to support the achievement of the branch expense plans.
• Participate in hiring service and support employees including obtaining approval to post positions, interviewing potential employees and participate in the decision to select the most suitable applicant.
• Plan and schedule employees to ensure that there are employees available to meet client needs.
• Empower and encourage staff participation in decision making and innovation.
• Administer the performance management program for the service and support team, negotiating appropriate targets, monitoring performance against goals and coaching employees on meeting performance standards.