Technical Support (HelpDesk)
Multi Technology Solutions (MTS) In Contract With Kuwait University
Total years of experience :8 years, 9 Months
Computer assembling and maintenance.
Troubleshooting & maintenance of PCs.
Installation of Operating Systems Win98, Win XP, Win 7, Win 8.
Installation of various software.
Installation of device drivers & hardware components.
Configuration of Modems, Access points, Printer, Scanner.
Installation & configuration of LAN.
Trouble shooting the networking related problems.
Setting of small & medium sized networks with bus & star topology.
Cabling & crimping for systems, hubs, switches & routers.
Network devices Routers, Access Points, Hub, & Switches etc.
Topologies, Media Access methods.
TCP/IP services, IP addressing & sub netting.
DHCP, DNS etc. installation & configuration.
Implementing and following the (SOP) standard operational procedures of the corporation.
Ensuring consistent customer service is given at all times.
Handling cash, Merchandising, sending memos for near expiry following with supplier.
Responsible for stock, order, display, Maintaining inventory and follow up of expiration within the store facility according to the Corporation planogram.
Monitoring day to day sales activities along with my supervisor.
Promoting the promotional items.
Looking into the customer complaints.
First Understanding the needs and usage of the customer.
Explaining the product and promotions to the customer.
Offering a better package according to the usage of the Customer.
After duty hours follow up the customer complaints as well as the daily Sales record.
Worked as a Sales cum Service Executive
Providing the required product and suggesting suitable things, providing service for old Computer, Printers, Scanners and All In One`s.
B.com (computers) Pursuing.
