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تم إلغاء حظر المستخدم بنجاح
Muzaffer Ali Khan, Sr. IT Specialist

Muzaffer Ali Khan

Sr. IT Specialist·Al Futtaim Enterprise IT

الإمارات العربية المتحدة

بكالوريوس, Computer sciences and Engineering

الخبرة العملية

مجموع سنوات الخبرة: 15 سنوات, 1 أشهر

Sr. IT Specialist

أبريل 2018 - حتى الآن

Al Futtaim Enterprise IT

دبي، الإمارات العربية المتحدة

أبريل 2018 - حتى الآن

Al Futtaim - EIT (Consultant through IT People Gulf), DFC, UAE (APR 2018-Present)
 The Al Futtaim group is a large conglomerate operating in multiple countries. It was founded in the 1930s and grew rapidly automotive, retail, real estate & other line of businesses.

• Key resource in group-wide migration of mailboxes to Microsoft office 365 technologies.
• Responsible for Scheduling O365 applications package to client machines through SCCM.
• Resolved incidents occurring after deployment of O365 client package.
• Coached business users on various O365 services likes Teams, Yammer, OneDrive, Planner, staff hub, etc. to achieve a higher adoption rate.
• Assisted Solution architects in strategically executing O365 solutions.
• Trained field support and service desk teams in O365 usage, known issues & their resolutions to assist with operational readiness.
• Prevented escalations by making detailed research and careful planning of client deployment activities.
• Collaborated with the corporate communications team to rollout O365 transformation info with users to inform, educate & excite them of impending O365 move.
• Provided hyper-care to the C-Level executives of the various business of the group, minimizing the downtime occurred during their mailbox migration.

مجال الشركة:
خدمات تكنولوجيا المعلومات
الدور الوظيفي:
تكنولوجيا المعلومات

IT Specialist

أبريل 2016 - فبراير 2018

Studen Middle East DMCC

دبي، الإمارات العربية المتحدة

أبريل 2016 - فبراير 2018

• Reporting to the Director - (FMCG) Distributions Middle East & Africa.
• To ensure the IT infrastructure is running smooth and efficiently.
• Implemented IT policies and procedures for the optimum usage IT equipment’s and services.
• Managed several technological project implementations.
• Responsible for providing IT support to colleagues and senior management.
• Implementation of CRM & ERP (Microsoft Dynamics) for the business.
• Implementation of IT service desk Samanage and structuring the service delivery.
• Administering Office 365 for the organization.
• Managing IT operations of offices in Saudi Arabia, Jordan, UAE, and Turkey.

مجال الشركة:
السلع الاستهلاكية سريعة التداول
الدور الوظيفي:
تكنولوجيا المعلومات

IT Supervisor

يونيو 2013 - أبريل 2016

Nasser Rashid Lootah Sons & Associates Group

دبي، الإمارات العربية المتحدة

يونيو 2013 - أبريل 2016

NRL GROUP is a reputed holding company established in 1966, with businesses in Real estate,
Travel & Tourism, freight forwarding, warehousing and air cargo services, distribution of building material, and provides civil contracting for infrastructure projects.
• Supervised two computer engineers to provide effective IT support to the Group.
• Acted as Project Manager for a major Implimentation of ERP and CRM business application.
• Responsible for managing server room, taking appropriate action as per company guideline in case of any undesirable situation.
• Provide various reports to the company management on a periodic basis.
• Report progress to the management, including any changes made to plans or production system.
• Monitored backup system (Acronis) on daily basis.
• Configured Cyberoam and Fortigate UTM devices (Firewall, Router, etc) to secure the network and have VPN tunnels to the branch offices.
• Administered active directory on 2003 and 2008 Microsoft windows servers.
• Established and maintained professional relationships with the vendors to get their best response when requirements came up.
• Provided technological insights to the management helping them to make informed decisions.
• Created an Employee Policy Guideline for the usage of IT resources like computers, software, internet, etc.

مجال الشركة:
العقارات
الدور الوظيفي:
تكنولوجيا المعلومات

IT Administrator

مايو 2011 - يونيو 2013

Nasser Rashid Lootah sons & Associates Group

دبي، الإمارات العربية المتحدة

مايو 2011 - يونيو 2013

• Attended to all IT related issues of the colleagues and ensured they are resolved at the earliest.
• Coordinated with the IT Service provider with whom we had AMC, for complex issues.
• Implemented & Maintained Spiceworks IT Service desk application to record and track user support calls and e-mails.
• Responsible for procurement of all IT equipment for the group.
• Provisioned laptops and desktops with configurations set as per company guidelines.
• Provided on-call IT support to employees and if required, used to remotely support them over TeamViewer.
• Responsible for Identity management system (Managing ID cards and door access cards with necessary privileges as per company guidelines).
• Created secure VPN connection across the main office and branch offices over Cyberoam UTM devices.
• Coordinated with Vendors for installing and maintaining the following system but also have a good understanding of their functioning.
a) CCTV monitoring system
b) PABX system
c) Door Access system
d) Attendance Management system

مجال الشركة:
الضيافة والسكن
الدور الوظيفي:
تكنولوجيا المعلومات

التعليم

Jawaherlal Nehru Technological University

أغسطس 2008

أغسطس 2008

بكالوريوس، Computer sciences and Engineering

الهند

Skills

ERP
Expert
ERP
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Microsoft CRM
Expert
Microsoft CRM
Expert
IT Project Management
Expert
IT Project Management
Expert
ITIL
Expert
ITIL
Expert
Microsoft dynamics crm
Intermediate
Microsoft dynamics crm
Intermediate
Network Administration
Expert
Network Administration
Expert
IT Service Management
Expert
IT Service Management
Expert
Expert Troubleshooting
Expert
Expert Troubleshooting
Expert
IT Security
Intermediate
IT Security
Intermediate
ERP Administration
Intermediate
ERP Administration
Intermediate
Desktop Support
Expert
Desktop Support
Expert
Microsoft Office 365
Expert
Microsoft Office 365
Expert
Power BI
Intermediate
Power BI
Intermediate
Service desks - Samange, Manage Engine, Spiceworks
Expert
Service desks - Samange, Manage Engine, Spiceworks
Expert
ERP
Expert
ERP
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Microsoft CRM
Expert
Microsoft CRM
Expert
IT Project Management
Expert
IT Project Management
Expert
ITIL
Expert
ITIL
Expert

اللغات

الانجليزية

متوسط

الهندية

متمرّس

الأوردو

متمرّس

التدريب و الشهادات

الشهادات
Microsoft® Certified Technology Specialist, Windows Vista, Configuration
Jun 2010
Microsoft® Certified Technology Specialist, Windows Server 2008 Active Directory, Configuration
Jul 2010
ITIL® Foundation Certificate in IT Service Management ,EXIN
Dec 2014
Microsoft® Certified Solutions Associate, Office 365
Dec 2014

الهوايات والاهتمامات

Travelling

Have been to Oman, KSA, and India. plan to explore more countries soon.