Customer Service Agent
Atlantis Aquaventure, Atlantis The Palm Jumeirah
Total years of experience :12 years, 11 Months
●Greeted with a smile and recieve all guests walking in to the company premises
ensure customer satisfaction and end to end ownership of guest expectations
●Ensured courtesy, graciousness and thoughtfulness to attain guest satisfaction
●Answered incoming calls and emails while providing professional services to clients
●Guest Check-Ins and Registration
●Answered all client questions and help resolve them and escalate others to responsible personnel
●Advised clients in the different company products and services
●Acted as the first point of contact and provide all vital information to clients
● Made sure the front of office area is clean and tidy all the time as per company policies
● Generated sales leads by recommending options to clients
● Any other duties assigned to me
Resolve customer complaints via phone, email, mail, or social media
Open and maintain customer accounts by recording account information
●Recommend potential products or services to management by collecting customer information and analyzing customer needs
●Manage large amounts of incoming calls
●Generate sales leads
●Work with customer service manager to ensure proper customer service is being delivered
●Inform customer of deals and promotions
●Sell products and services
●Suggest solutions when a product malfunctions
●Take payment information and other pertinent information such as addresses and phone numbers
●Place or cancel orders
●Make sure Service Center environment is clean and tidy
●Ensure safety standards are followed
●Managing large amounts of inbound and outbound calls in a timely manner
●Following call center “scripts” when handling different topics
●Identifying customers’ needs, clarify information, research every issue and providing solutions
●Seize opportunities to upsell products when they arise
●Build sustainable relationships and engage customers by taking the extra mile
●Keep records of all conversations in our call center database in a comprehensible way
●Frequently attend educational seminars to improve knowledge and performance level
●Meet personal/team qualitative and quantitative targets
●Any other duties assigned
Completed a Degree in Tourism Management
Complete my Course in 2006 Economics, Arts, Christian studies and History