Automotive Service Manager
Jhanvi Motor Pvt.Ltd - Audi
Total years of experience :11 years, 6 Months
Customer Satisfaction, Quality Work Results & Analysis
Implement Measures & Planning To Achieve Customer Retention & Services
Ensure That Parts And Accessories Demand From Customers Are Met Quickly & Efficiently
Monitor & Analysis All KPI (Appendix ) Set And Agreed By Company & Manufacturers For service & Parts
Ensure That Regular Meetings Conducted With Team To Discuss And Improve Quality Standards, Working Process.
Develop Strategies In Order To Increase Customer Throughput, Service & Repair Hours.
Daily & Monthly Reports Of Service & Parts Sales Turnover
Develop Strategies with Parts Manager to Maximize Opportunities to Sell Products and services oriented to customer needs.
Reviewing Of Service Revenues And Profits In Line With Company Targets.
Implementing Service Core Process In Workshop Repair Activities To Ensure Complete Customer Delight.
Implementing Final Inspection / Q Check To Attain Superior Qualities In Workshop Repairs.
Ensure That After sales Standards And Appropriate Safety Measures Are Implemented And Are Being Followed In The Workshop
Monitoring Technician Productivity Results, Internal Audits
Technical & Warranty Related Supports
Professional Background
Automobile Engineering
6.2 years of experience in
Automobile Field After sales-
Certified Service Manager-Audi
Customer Service, Target setting
labor, parts, Customer satisfaction
and Retention .maintaining 100%
CSS, PSF, manpower Retention,
planning & achieving brand target
.job cards Audit-Warranty, quality
management, Technical &
Warranty support. Parts and
accessories planning, Promoting
guidelines. Productivity &Growth
analysis Dealer Audit and
Responsibilities.
Specialized in Service Core
Process, VAS Diagnosis
related to Vehicles (Volkswagen
AG international dealer portal).
Technically expertise in TDI, TSI,
CRDI, IVTEC engines, power
transmissions - M T & AT, Electrical
systems (ABS, SRS, ECM, EBD,
Sensors), vehicle body
07-06 After Sales / Technical Conference Pune, India
Specific know how - Software’s
* ELSAPRO(Audi/SKODA)-, Vehicle Maintenance, Campaign,
Technical Help Study, TPI etc
* SAGA Warranty Process -Audi
* ETKA (Audi /SKODA)-, Vehicle Part Identification/Information
* DMS - Data Management System for Audi, SKODA & HONDA
* QlikView- CEM After Sales Overall Report, Data Monitoring
* Delight (HONDA) -, Vehicle History, Invoice, Man Power
Assignment
General Know how - Software’s
* Operating System - Windows XP, Windows 7
* Microsoft Office - MS WORD, MS Excel
* AutoCAD
Period:
Module-I, Bangalore India
TRAINING FROM HONDA CARS INDIA
Period:
Audi Technical After Sales System Module, Bangalore India
29 - 2017-03-31 IT -Service Bangalore India
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