Mylene Almoros

1. Take ownership

2.Response to customer queries

3.Emphatize, listen and understand customer’s needs.

4.Provide a possible resolution to customer’s issue

5.Troubleshoot and give extra miles to resolve the customer’s issue

6.Educate and provide next steps.

7.Make customer happy and satisfied with the level of service provided.

1. Take ownership of the case.
2. Call customer and provide resolutions
3. Provide accurate and relevant information.
4. Set Customer expectation and provide next steps.
5. Provide good customer satisfaction

1. Take ownership
2. Listen and answer to customer's query and provide possible resolutions to their concerns.
3. Isolate customer's issue
4. Troubleshoot and resolved customer issues with regards to their telephone and internet connection

1. Answer customer's query.
2. Do basic billing concern
3. Troubleshoot on their Mobile Phone
4. Unlock their Mobile Phone
5. Do basic troubleshooting on their computers.
6. Provide information and resolutions through emails
7. Do call backs and provide basic troubleshooting on their telephone line/handset
8. Set up and reset pin of their voicemail.
9. Do reset password of their online account
10. Walkthrough customer on to navigate their online account.
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Supervised a team throughout minor and major projects/order. Make sure that everyone is focus and have a goal to meet the target.