Myles Mwanzia

Responsibilities

Manage and maintain the debtor ledger across 700+ customer accounts
Chase overdue invoices via phone and email in line with company policy
Reconcile customer accounts and investigate billing discrepancies
Review credit limits and issue statements and reminders
Allocate incoming payments and maintain accurate financial records
Liaise with finance and sales teams to resolve account issues and minimise credit risk

Achievements

Reduced overdue debt by over 50% through consistent follow-up and proactive account management
Independently manage 700+ accounts, a workload originally handled by two people
Deliver credit control services for a UK-based client portfolio while operating remotely from Nairobi, maintaining UK business standards throughout

Responsibilities

Contact prospective customers and convert leads into active clients through consultative selling.
Manage 150+ active leads weekly using CRM systems.
Build and maintain strong customer relationships through consistent follow-up.
Maintain accurate customer records and follow-up schedules.
Meet weekly and monthly sales targets through effective communication and negotiation.

Achievements

Consistently managed 150+ leads per week while maintaining high conversion and engagement rates.
Developed negotiation and persuasion skills that directly translate into effective collections and customer account management today.

Responsibilities

Handle 60+ customer interactions daily via phone and digital channels on behalf of JetBlue Airways.
Assist US based customers with bookings, cancellations, schedule changes and account queries.
Resolve customer complaints and concerns while maintaining a high standard of service.
Maintain accurate customer records using CRM and booking management systems.
Escalate complex issues to the appropriate teams and follow through to resolution.

Achievements

Consistently managed a high volume of daily interactions while maintaining quality and professionalism.
Developed strong communication skills by serving a US based customer base from Nairobi.
Built the ability to handle difficult, high-pressure conversations calmly and professionally.