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Myra Ermita, RECEPTIONIST

Myra Ermita

RECEPTIONIST·SERCO

United Arab Emirates

Bachelor's degree, FOREIGN

Work experience

Total years of experience: 21 years, 10 months

RECEPTIONIST

October 2014 - November 2016

SERCO

United Arab Emirates

October 2014 - November 2016

- Responsible to operate the reception of pool facilities and equipment borrowing issuance room.
- Committed to providing excellent customer service and policy procedure of the Department.
- Encouraged the community (These are the students, faculty, staff, and family) to participate in sports classes, events and introduced sports equipment usage.
- Preparing the uniforms of the Athletes for scheduled games and trips.
- Updating the event calendar for usage of a classroom, gymnasium, courts, and sports field. Applied the EZrentout system for borrowing issuance.
- Checking regularly the required psi of basketball, volleyball, football, futsal, touch rugby, bubble soccer, and SUP.
- Answering inquiries through verbal clarification or emails.
- Monthly monitoring of inventory from uniforms, sports equipment, and device.
- Reporting on a daily basis the census of swimming pool attendance, pool hourly count, sports equipment usage, facility usages, and class attendance such as PE, Club Sports, and Student Interest Group.
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Broker Sales Agent - Freelancer

January 2014 - November 2016

LANDCO Pacific Corporation

Philippines

January 2014 - November 2016

Solicit potential clients to buy, sell, and rent properties
•Advise clients on prices, mortgages, market conditions, and other related information
•Compare properties to determine a competitive market price
•Generate lists of properties for sale, including details such as location and features
•Promote properties through advertisements, open houses, and listing services
•Take prospective buyers or renters to see properties
•Present purchase offers to sellers for consideration
•Mediate negotiations between the buyer and seller
•Ensure all terms of purchase contracts are met
•Prepare documents, such as loyalty contracts, purchase agreements, and deeds
Company industry:
Real Estate
Job role:
Sales

SALES AND MARKETING CONSULTANT

July 2007 - July 2014

Mandarin Oriental Hotel

Philippines

July 2007 - July 2014

- Market VIP Club Membership to CEOs and High-Ranking Company Officers.
- Establish and lead compact, efficient, and dynamic sales teams across multiple markets.
- Prepare action for effective identification of customer prospect
- Find and convince prospective guest to increase hotel membership opportunities.
- Evaluate the progress of leads to meet sales targets.
- Find new promotional opportunities to increase product sales.
- Maintain loyalty membership of regular guests.
- Advertise hotel events, festivities and special offers through telemarketing.
- Accept and prepare booking reservations.
- Identify and gather the information about competitors of the company.
- Formulate and implement comprehensive spill for sales strategies.
- Gather and maintain customer feedbacks and provide the data to the program director.
Company industry:
Hospitality & Accomodation
Job role:
Sales

BROKER

May 2009 - January 2014

Leisure & Resort Communities Company : Landco Pacific Corporation, Paranaque City

May 2009 - January 2014

Job role:
Accounting and Auditing

SALES AND MARKETING CONSULTANT

July 2006 - July 2007

ADVANTAGE PLUS CARD managed by ACCOR Group of Hotels

Philippines

July 2006 - July 2007

Responsible for the development, maintenance, and growth of membership deals both regular and prospective guest.
•Maintain accurate records of all marketing, pricing, sales, and activity reports.
•Find and convince prospective guest to join in order to increase hotel membership opportunities.
•Advertise hotel promos and special offers through telemarketing.
•Evaluate the progress of leads to meet sales targets.
•Create and conduct sales presentations and events to walk-in and regular guest.
•Resolve any guest’s issues in a precise manner.
•Gather and maintain customer feedbacks and provide the data to the program director.

Position : Acting HOTEL IN-CHARGE and HOUSEKEEPING SUPERVISOR
Company : Tagaytay Dacha Hotel
Sungay Road,
Job role:
Sales

Sales and Marketing Consultant

May 2005 - April 2006

Sofitel Philippines Plaza Hotel

Philippines

May 2005 - April 2006

Market the Holiday Ownership of Resort-Condominium International (RCI)
•To maintain and grow food & beverage sales existing client base
•To develop an effective sales strategy to attract new & additional catering sales
•To create and prepare banqueting proposals for potential customers, ensuring that all likely additional costs relating to the event have been assessed accurately and communicated
•Meet and exceed all agreed sales targets set by the
Company industry:
Hospitality & Accomodation
Job role:
Sales

SECRETARY

May 2004 - May 2005

Laforteza Study Center

May 2004 - May 2005

Prepare daily repots, presentation and other important documents.
•Set corporate and casual meeting.
•Prepares communications, project proposals and office memos.
•Communicates with clients, head officers and other business associates.
•Prepare the daily activity and important documents to be signed by the boss or the head officer.
•Encode and store important files or documents in computers.
•Communicates with clients, head officers and business associates.
Job role:
Secretarial

Privilege Club

July 2007 - July 2004

July 2007 - July 2004

Market VIP Club Membership to CEOs and High-Ranking Company Officers.
•Establish and lead compact, efficient, and dynamic sales teams across multiple markets.
•Prepare action for effective identification of customer prospect
•Find and convince prospective guest to increase hotel membership opportunities.
•Evaluate the progress of leads to meet sales targets.
•Find new promotional opportunities to increase product sales.
•Maintain loyalty membership of regular guests.
•Advertise hotel events, festivities and special offers through telemarketing.
•Accept and prepare booking reservations.
•Identify and gather the information about competitors of the company.
•Formulate and implement comprehensive spill for sales strategies.
•Gather and maintain customer feedbacks and provide the data to the program director.
Job role:
Administration

ACCOUNT OFFICER

July 1999 - December 2003

Social Insurance Hospital

Saudi Arabia

July 1999 - December 2003

Assigned : Emergency Station and Intensive Care Unit
Main Surgical Rehabilitation Ward
Pharmacy Department
Surgical and Medical Ward with ICU extension
Physical Therapy and Out-Patient Medical Ward
Well Baby, Pediatrics and Nursery Ward
Year Started
Company industry:
Medical Clinic
Job role:
Accounting and Auditing

Project

July 1996 - July 1999

July 1996 - July 1999

Coal-Fired Thermal Power Plant Project
Year Started
Job role:
Engineering

OFFICE CLERK

October 1996 - June 1996

Superior Packaging Corporation Novaliches

Philippines

October 1996 - June 1996

Job role:
Administration

EXECUTIVE SECRETARY

February 1995 - June 1996

FOCUS Travel and Tours, Inc

Philippines

February 1995 - June 1996

Job role:
Secretarial

OFFICE CLERK

March 1994 - May 1994

Department of Foreign Affairs

Philippines

March 1994 - May 1994

Company industry:
Public Administration
Job role:
Administration

OFFICE CLERK

March 1993 - May 1993

Bureau of

Philippines

March 1993 - May 1993

Company industry:
Public Administration
Job role:
Administration

PERSONAL SECRETARY

-

Engineering Equipment Inc

Philippines

-

Company industry:
Construction & Building
Job role:
Secretarial

Education

Lyceum of the Philippines

March 1995

March 1995

Bachelor's degree, FOREIGN

Philippines

IN

Skills

ADVERTISING
Expert
ADVERTISING
Expert
COMPETITIVE
Expert
COMPETITIVE
Expert
CONTRACT MANAGEMENT
Expert
CONTRACT MANAGEMENT
Expert
CUSTOMER RELATIONS
Expert
CUSTOMER RELATIONS
Expert
FEATURES
Expert
FEATURES
Expert
MARKETING
Expert
MARKETING
Expert
MEETING FACILITATION
Expert
MEETING FACILITATION
Expert
NEGOTIATION
Expert
NEGOTIATION
Expert
PRESENTATION SKILLS
Expert
PRESENTATION SKILLS
Expert
PROPOSAL WRITING
Expert
PROPOSAL WRITING
Expert

Languages

Arabic

Expert

English

Expert