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Myra Oyoo, Sales Officer/Customer Service Representative

Myra Oyoo

Sales Officer/Customer Service Representative·Last Chance Luxury fashion Outlet

United Arab Emirates

Diploma, Business Management

Work experience

Total years of experience: 5 years, 8 months

Sales Officer/Customer Service Representative

August 2024 - September 2025

Last Chance Luxury fashion Outlet

Dubai, United Arab Emirates

August 2024 - September 2025

• Managed customer records, quotations, invoicing, and sales
documentation.
• Coordinated deliveries and followed up with clients to ensure timely
order completion.
• Prepared daily sales reports and maintained accurate Excel records.
• Processed payments, refunds, exchanges, and daily cash reconciliation.
• Participated in stock taking, inventory audits, warehouse reconciliation,
and inventory reporting.
• Supported pop-up events by tracking inventory before and after sales
events and reconciling stock movement.
• Built strong customer relationships while consistently exceeding sales
targets.

Company industry:
Fashion & Apparel

Customer Service Representative

July 2021 - December 2023

The Kape

Dubai, United Arab Emirates

July 2021 - December 2023

• Managed customer inquiries and maintained CRM records.
• Processed customer orders and maintained accurate documentation.
• Coordinated daily operational activities with team members.
• Resolved customer concerns while maintaining excellent service
standards.

Company industry:
Catering, Food Service, & Restaurant

Sales Executive

April 2020 - January 2021

Tiles & Carpets Center

Nairobi, Kenya

April 2020 - January 2021

•Prepared quotations, invoices, and customer documentation.
• Scheduled deliveries and followed up with customers throughout the
sales process.
• Assisted customers with product selection using architectural floor
plans.
• Maintained inventory records and supported stock audits.

Company industry:
Hardware & Building Materials

Cashier/Sales Assistant

January 2019 - February 2020

Riva Fashion

Al Kuwait, Kuwait

January 2019 - February 2020

• Processed daily transactions and maintained accurate cash records.
• Performed cash reconciliation and prepared daily sales reports.
• Assisted with inventory counts and stock management.
• Delivered professional customer service while ensuring accurate
documentation.

Company industry:
Fashion & Apparel

Education

KIPS Technical College

November 2018

November 2018

Diploma, Business Management

Kenya

Skills

Microsoft CRM
Expert
Microsoft CRM
Expert
Administrative Support
Intermediate
Administrative Support
Intermediate
AUDITING
Intermediate
AUDITING
Intermediate
BOOKKEEPING
Intermediate
BOOKKEEPING
Intermediate
COORDINATING
Intermediate
COORDINATING
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
DOCUMENT PROCESSING
Intermediate
DOCUMENT PROCESSING
Intermediate
EMAIL MANAGEMENT
Intermediate
EMAIL MANAGEMENT
Intermediate
INVOICING
Intermediate
INVOICING
Intermediate
RECONCILIATION
Intermediate
RECONCILIATION
Intermediate
SCHEDULING
Intermediate
SCHEDULING
Intermediate

Languages

English

Expert

Swahili

Expert