Full-Time Mother
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مجموع سنوات الخبرة :12 years, 2 أشهر
Full-Time Mother, 2010-present
After ten years of being a career oriented person I decided to take time off of work to have a baby. Now I am looking to get back to work and advance my career.
KERZNER INTERNATIONAL, Mazagan Beach Resort, El Jadida, Morocco
Restaurant Manager, 2009-2010
Contributed to opening of Mazagan Beach Resort as the manager for the Golf Clubhouse Restaurant. This was a 196 seat restaurant catering to all resort guests as a featured lunch destination and bar. Acted as restaurant manager including responsibility for coordination with Kerzner development team to ensure a smooth opening. Served as training manager for new F&B staff for resort wide operations using "Luxury Attitude" training system.
* Held responsibility for inventory and ordering, menu, team management, quality assurance and administrative control.
* Duties included initial establishment of P&P and SOP in coordination with director of F&B department.
* Worked in a multi-lingual business environment utilizing four different languages daily.
* Led a team to achieve superior customer satisfaction.
LENOTRE PARIS, Rabat, Morocco
Restaurant and Store Manager, 2009
Planned and managed catering events for high profile clients in diplomatic environments. Responsibility for all retail outlet operations under direction of company owner.
* Worked closely with clients to plan events and oversaw complete operation including organization and setup, site preparation, renting equipment and sourcing entertainment to provide a complete solution.
* Responsible for coordinating decoration and setup with client to ensure an excellent guest experience while maintaining a good environment to work in.
GRUPO NEPTUNO, Tenerife, Spain
Sales Executive, 2008-2009
Directed a sales team of 15 to meet target revenue and quantity for luxury properties. Worked closely with different nationalities daily using multilingual communication skills to motivate team and close sales successfully. Acted as contract manager and property value assessor.
* Optimized sales thru effective communication and organization.
* Built a training program for new employees to accelerate their profitability therefore enhancing profits.
* Lead team to company best sales statistics.
AL MOUNIA, Madrid, Spain
Director of Operations, 2007-2008
Served as the restaurant manager and company administrator for operation of the premier Moroccan restaurant in Madrid during transition with new owner. Worked with owners to establish new P&P, SOP and devise inventory standards and human resource requirements.
* Directed hiring, training and development for full restaurant staff.
* Managed costs, P&L and financial records for Food, Beverage and Human Resources.
* Created wine list to accompany award winning menu.
CLUB LA COSTA, Tenerife, Spain
Time Share Sales Associate, 2006-2007
Sold properties for Club La Costa's two newly refurbished Canary Islands properties. Managed individual sales and led a new sales initiative to global francophone market.
* Sales and value assessment of properties.
* Established training procedures for new staff to maximize revenue.
RIAD MEHDI LES BAINS DE MARRAKECH SPA, Marrakech, Morocco
Operations Manager, 2004-2005
Managed full operations of the most famous riad and spa in Marrakech. Full responsibility for marketing, commercial and administrative management of hotel and spa. Achieved top customer satisfaction and reviews.
* Lead team of 25 including restaurant, kitchen, spa, hotel and maintenance staff.
* Full responsibility for successful operation of property.
L'AMPHITRITE PALACE STARWOOD RESORTS, Skhirat, Morocco
Guest Service Manager, 2002-2004
Part of opening team on the first Starwood Luxury Collection hotel in Morocco. Responsible for adaptation and translation of Starwood standards and policy manuals for 178 room hotel. Lead recruitment and training of staff.
* Built policies and protocol for VIP relations including Royal Family and Celebrities.
* Responsibilities included duty manager, customer satisfaction guarantee and front office administration/ and management.
* Monitored scheduling of personnel, ensure guests were booked in requested accommodation and all hotel amenities are available.
* Actively interacted with guests to monitor and enhance customer satisfaction using Six Sigma process.
HEDIARD, Paris La Madeleine, France
Quality and After Sales Service Manager, 2001-2002
Package sales manager for luxury event catering and retail boutique manager. Responsible for product customization and quality assurance management for gift packages. Involved in team meetings with every level of the organization.
* Developed and implemented quality plans, goals and policies and procedures.
* Main contact for customer relations
* Utilized Six Sigma process for problem solving.
Lycee Hotelier St. Bénigne, Dijon, France and Lycee de St Quentin, Paris, France CAP BEP BTS Hospitality Management, 1999