محمد زيشان نور

• Business Development & Strategic Growth
o Spearheaded business development strategies to drive revenue growth, customer acquisition, and market expansion across diverse sectors.
o Built strong B2B pipelines, led strategic negotiations, and secured long-term contracts across Saudi Arabia, the USA, Singapore, Cyprus, and Korea.
o Developed and managed business proposals, SLAs, NDAs, and tailored presentations to win key clients and retain top-tier accounts.
o Played a central role in expanding service offerings and entering new markets by aligning offerings with evolving customer needs.

• Client Engagement & Business Analysis
o Initiated and nurtured long-term client relationships through solution-driven engagement and personalized consultation.
o Worked as a Business Analyst, gathering business requirements, conducting feasibility analysis, and translating client needs into functional specifications.
o Served as the communication bridge between stakeholders and technical teams, ensuring clarity and alignment.
o Oversaw internal-first feedback cycles for new product features, enabling iterative improvement and stronger product-market fit.

• CRM, ERP & Process Optimization
oWorked extensively with custom-built CRM, HRM, and ERP platforms to manage customer data, sales pipelines, and HR operations.
o Recently trained in SAP S/4HANA, bringing a foundational understanding of enterprise-wide resource planning, finance, and logistics modules.
o Supported digital transformation and process streamlining initiatives, improving workflow efficiency and data-driven decision-making.

• Project Management & Agile Delivery
o Applied Scrum Master methodology to lead agile teams, manage sprints, and oversee backlog grooming for faster, more adaptive project delivery.
o Collaborated with cross-functional teams across business, marketing, and tech units to deliver projects on time and within scope.
o Oversaw implementation of business-critical solutions with attention to customer experience and measurable outcomes.

• Leadership & People Development
o Mentored and trained business development and marketing teams, enhancing skill sets and aligning KPIs with organizational objectives.
o Established performance frameworks to track progress and optimize team output.
o Fostered a high-performance culture rooted in collaboration, innovation, and accountability.

• Contacting potential clients to establish rapport and arrange meetings
• Planning and overseeing new marketing initiatives including ATL, BTL, TTL
• Research organizations and individuals to find new opportunities
• Understand and gather client requirements as Business Analyst, about the product, outline client needs, and act as a bonding agent between the customer and internal team.
• Increasing the value of current customers while attracting new ones
• Finding and developing new markets and improving sales
• Attending conferences, meetings, and industry events
• Developing contracts, quotes, proposals, NDA, SLA, Technical Documentation and presentations
• Developing goals for the development, Marketing & Sales team for business growth and ensuring they are met
• Training personnel and helping team members develop their skills

• Generate new business opportunities and strategies to continue to fuel growth in the region both online and through physical meetings
• Supervise team in Developing pipeline of new opportunities and build relationships with prospects.
• Build and maintain an effective partnership with key decision-makers and primary influencers in potential client organizations. Apply industry experience and knowledge to build business cases for purchasing our solutions.
• Hire, coach and develop sales professionals. Maintain a high level of industry, organization, product, and service knowledge to transfer this knowledge to colleagues, customers & prospects.
• Coordinate and manage regular one-on-one and team-wide pipeline reviews, meetings, and training sessions to ensure ongoing improvement and best practice sharing
• Navigate with internal structure of the company in order to bring together the most relevant team within to understand and meet the client’s needs
• Help the team to create financial quotes as per business case and present ROI to prospects.
• Researching, prioritizing and managing strategic target account lists
• Creating informative presentations; presenting and delivering information to potential clients at client meetings, industry exhibits, trade shows, and conferences

ROLES AND RESPONSIBILITIES
● Establish & maintain relationship with clients in order maximize the value of those relationships.
● Identify key contacts at potential client companies to establish and foster a relationship.
● Participate in one-on-one meetings with clients to explain services in an effort to guide their choices.
● Understand the problems & challenges of clients and identify ways the business could better address
those needs.
● Grow the business by identifying new sales and business development opportunities.
● Seek opportunities to cross-sell or upsell to existing clients.
● Monitor and assess activities of competitors to proactively satisfy and retain clients.
● Provide excellent service in order to maintain a positive reputation for the business.
● Resolve any customer complaints in a prompt and professional manner.

Achievements
● Highly appraised for successful business dealings with:
● Muafakat Rakyat - Malaysian Embassy Riyadh, Saudi Arabia
● PICE 2017, PICE 2018, AFPEK 2018 - Philippines Embassy, Riyadh, Saudi Arabia

ROLES AND RESPONSIBILITIES
● Identify target market and select a focused segment. Works with other pillars heads to create and
implement a sales plan addressing revenue, and segment customers.
● Develop organizational branding material and plan, train employees and ensure branding implementation.
● Development and implementation of brand promotions, both internal and external. Oversee and ensure the updating of rates, promotions on hotel website, OTAs (Online travel agents). Plan seasonal
promotions, packages and products. Adjust rates and sales strategy based on seasonality factors.
● Ensure best client service is being made available through communication amongst the team, cross
training within the department and appropriate office coverage. Train and work with sales team to ensure understanding of sales strategy and effective implementation Develop Standard Operating Procedures (SOP). Follow and track company cross-sell and up-sell procedures.
● Review and approves any special corporate negotiated rates by signing corporate agreements.
● Accompany sales team on sales calls to potential clients to assist in development of the account and to access the effectiveness and sales skills of the sales person.
● Manage hotel website Search Engine Optimization, Social Media Marketing and Adwords campaign
through outsourced experts. Identify, recruit, and manage region-specific affiliates.

● Prospect for potential new clients and turn them into increased business.
● Research and build relationships with new clients.
● Meet potential clients by growing, maintaining, and leveraging network.
● Identify potential clients, and the decision makers within the client organization.
● Cold call as appropriate within market & geographic area to ensure a robust pipeline of opportunities.
● Plan approaches and pitches. Work with team to develop proposals that speaks to the client’s needs, concerns, and objectives. Participate in pricing the solution/service.
● Closes new business deals by coordinating requirements; developing and negotiating contracts; integrating contract requirements with business operations.
● Present to and consult with partners/management on business trends with a view to developing new services, products, and distribution channels.
● Identify opportunities for campaigns, services, and distribution channels that will lead to an increase in sales.
● Attend industry functions, such as association events and conferences, and provide feedback and information on market and creative trends.
● Updates job knowledge by participating in conferences, exhibitions, reading professional publications; and maintaining personal networks.

Achievements
● Highly appraised for successful business trips of Envipure, Stratech and CommonWealth Capital.
● Helped and Assisted Hyflux to secure USD 50 million project by continuous support and endorsement as Govt. body and facilitations for all business trips & visas.

ROLES AND RESPONSIBILITIES
● Work as support/help center for Singapore-based companies to do business in the Saudi Arabia.
● Develop contacts and build mutual trust with potential customers, stakeholders and partners across different cultures. Identify potential strategic projects in territories covered and facilitate engagements between businesses.
● Facilitate Singapore Government and business missions. Conjure mission/seminar/meeting papers for sharing to assist in market assessment.
● Responsible to help the Commercial Council (Centre Director) to promote and deepen bilateral trade ties between two counties.
● Prepare and update existing marketing collateral.
● Creating an understanding to help Singaporean companies expand their businesses into Saudi Arabia, to navigate the local regulatory frameworks and business norms.
● Monitor the business environment and provide market intelligence including identifying key growth and investment opportunities and developing a strong project pipeline by pursuing projects in focus sectors.
● Establish, maintain and cultivate strategic contacts and partnerships to help grow business and do business matching. Also provide in-market facilitation and support for market development.
● Built up close relations with public and private sector representatives. ● Proficient in completing the pre & after sales process. ● Meet with customers, present product; answer customer queries, while suggesting company’s products. ● Deliver and Attend product presentation and training sessions to keep up to date on internal and external market developments. ● Prepare marketing reports by collecting, analyzing, and summarizing sales data, market trends, forecasts, account analyses, new product information; relaying customer services requests. ● Some of the key responsibilities were: Preserving customer service standards, handling client inquiries, supporting team members, representing the company, attending meetings, achieving set targets and maintaining customer databases.

- Proficient in completing the pre & after sales process.
- Meet with customers, present product; answer customer queries, while suggesting company’s products.
- Deliver and Attend product presentation and training sessions to keep up to date on internal and external market developments.
- Prepare marketing reports by collecting, analyzing, and summarizing sales data, market trends, forecasts, account analyses, new product information; relaying customer services requests.
- Some of the key responsibilities were: Preserving customer service standards, Handling client inquiries, Supporting team members, Representing the company, Attending meetings, Achieving set targets and Maintaining customer databases.

• Support the profitability of the products in the Saudi market by monitoring sales, gross margin, and inventory turnover.
• Work closely with supplier (Samsung HQ), wholesalers and retail stores to ensure a proper supply of product in market.
• Work closely with the sales department to gather forecasts, market data and Assist them in developing sales tools and strategies.
• Estimate consumer demand, identify potential customers, stay informed of any competing products in the market, develop pricing strategies, and oversee product development.
• Maintain effective communication with the Product Manager, Marketing Manager and various company departments, such as product development, market research, sales, advertising and business to business.
• Create and launch all consumer and retail promotions, co-promotions, corporate sponsorships, marketing collateral, advertising efforts and media relations.
• Prepared monthly/quarterly revenue forecast, keeping track of the output.

- Small Package Lead Generation, Leads Inquiry, Presentation for sales, Follow ups and feedback.
- Maintaining and developing relationships with existing customers via meetings, telephone calls and emails.
- Making accurate, rapid cost calculations, and providing customers with quotations.
- Negotiating the terms of an agreement and closing sales.
- Gathering market and customer information and providing feedback on future buying trends.
- Negotiating variations in price, delivery and specifications with your companys managers.
- Advising on forthcoming product developments and discussing special promotions.
- Involved with identifying new markets and business opportunities.
- Recording sales and order information and sending copies to the sales office.
- Reviewing your own sales performance, aiming to meet or exceed targets.

Provide leadership and coordination of company sales and marketing functions. Develop and implement sales and marketing strategy. Monitor and analyze sales and marketing activity against goals.

PRIMARY RESPONSIBILITIES
1. Direct and coordinate company sales and marketing functions.
2. Monitoring competitor activity.
3. Sensitivity analyzing pricing positions with sales data.
4. Supervise the preparation, issuance, and delivery of sales materials, exhibits, and promotion programs.
5. Analyzing product positioning and compare with sales result.
6. Analyze and evaluate the effectiveness of sales, methods, costs, and results.
7. Prepare and Manage budgets.
8. Clarifies employer expectations for employee.
9. Prepare sales promotion and campaigns.
10. Other duties as assigned.
ADDITIONAL RESPONSIBILITIES
1. Recruit, train, supervise, and evaluate department staff.

Marketing Officer PakTel
1st March 2003 - 29 February 2004 (1 Year)
Part of Marketing campaign decision making & planning process, Lead marketing campaigns, its execution & implementation, Generate leads & follows ups for sales team

1st November 1999 - 1st January 2001 (1 Year)
Visit clients, banks, printers, manage office work and provide any help needed for publishing of “SAUDI BRITISH TRADE MAGZINE”.