Manager - Professional Services / PMIS / PMWeb Expert / Project Controls
Collaboration Management and Control Solutions
Total years of experience :19 years, 1 Months
• Handling Pre and Post Sales demos and presentations
• Assisting clients to derive the scope of work
• Assist the business in aligning with Project Management Principles
• To create Project Management processes for use by Contractors, Consultants, Project users and business consultants.
• Defining process workflows as per client’s communication process
• Training client /vendors on usage of the applications
• Develop Dashboards with the help of SQL report writers for the top management to oversee the overall status and progress of the project.
• Seamless migrations and integrations that were transparent to client customers
• Handling all escalations and issues, assisting clients during installation.
• Managing Project Changes, Risks and Issues
Successfully completed projects with Dubai Aviation Engineering Projects (DAEP), Dubai, Eagle Hills, Abu Dhabi, SOFCON, Al Khobar, KSA, ARCAN Project Management, Parsons Overseas Limited, Dubai Municipality, Shurooq, Abu Dhabi Municipality, ALEF Group
Lead a team of 45 associates and was succesful in achieving all KPI's set on a monthly basis.
Successfully transitioned “State Health Plan” of California (Offshore Transition)
Awarded “Frontline Leadership award” during the year 2013
Completed “Six Sigma Green Belt” training
Completed “STAR Certification Program” for Frontline Supervisors conducted by OnTrac with a 4 star rating
Handling a team of trainers, handling soft skills and Voice & Accent classroom sessions for the new hirers (transition stage), tenured agents and monitoring calls to see impact of training and providing one on one feedback to the agents.
Handled Voice & Accent classroom sessions for agents, monitoring calls to oversee impact of training and providing constructive feedback after each call.
Completed my Graduation in the field of Electronics. Excelled during the period of study and was an active student representative of the department. Did a project titled "Tele remote control" where an appliance connected to the device can be turned on and off using the mobile phone.