Senior Data Center Operations Specialist
Etihad Atheeb Telecom Company (GO)
Total years of experience :20 years, 7 Months
• Administer, Manage and Supervise day to day activities and Operations for Atheeb-GO Data Center
• Supervise Preventative Maintenance for Data Center according to team schedule and ensure both time and condition based tasks completed properly according to OEM checklist
• Maintain all Operation Systems, process and procedures and perform all required and emergency functions for smooth Network Operations.
• Proven track record of taking ownership, leading projects and helping team to achieve goals
• Administer and Manage all Service Requests, tickets and provide strategic solutions to achieve required goals within SLA
• Manage and perform all critical and non-critical processes and participate in various predictive maintenance programs.
• Conduct meetings with Customers and vendors, Give presentations and attend training sessions
• Discuss and review the technical perspective of Network Designs with Vendors, Customers and Network Engineering team
• Provides Technical expertise to other departments as necessary, including instructing field personnel in network troubleshooting and problem resolution.
• Document all records for Network, Power and cooling components, working to reduce PUE and ensure no interruptions occur in operations for any device.
• Analyze equipment’s performance and carryout Operational activities as per requirement
• Maintain inventory for all equipment, devices, facility and Network elements, keep records of warranty for all tools and equipment’s.
• Plan and prepare Power and Network Designs according to requests
• Supervise all work related to Network Implementation and maintain a comprehensive workflow
• Ensure all activities done according to local policies, best practices, and regulations.
• Manage and respond to and resolve Data Center related help desk requests
• Manage daily Operational tasks for the team including monitoring the performance of the staff.
•Managing, Supervising and Administrating Atheeb Telecom (GO) MPLS upgrade project
•Responsible for defining project scope, Develop phase to phase project plans, proposals and strategies, Review project reports, Observe outcomes, provide assistance in creating budget and project risks
•Prepared plans for development & installation of Data Center according to present and future requirements
•Provide complete solution for optical inter-connectivity circuits, prepare MPLS Hardware & Power designs, network and power migration plans and review LLD (Low Level Design) for IP/MPLS Network part
•Responsible for designing indoor fiber optic networks, layouts and supervise deployments in Atheeb Sites
•Create a detail fiber test plan, interpret OTDR traces and verify compliance with specifications & splicing
•Conduct meetings with Design & Implementation team and sub-contractors to carryout various network activities including optical cross connects in ODF patch panel according to agreed migration plan
•Coordinate with clients for technical & logistic issues for ensuring smooth Network Operation
•Provide on demand status, statistical and service reports to customer for the deployment of Single mode and Multi mode indoor patch cords
•Revised Back-haul design, NEC Microwave Transmission for WiMAX Phase II project plan in eastern region
•Administer all network changes and coordinate with NOC for relevant maintenance activities
•Responsible for Network Operation Services according to agreed procedures, processes and SLAs
•Manage outage situations, analyze KPIs, statistic reports and alarms for various network elements
•Responsible for provisioning activities within network, planned events and software upgrades
•Prepared STC LTE Trial & 3G phase 6 Network plan and Managed daily operations
•Responsible for driving and overseeing customer established schedule and deadlines
•Responsible for technical discussions with consultants and followed up RFI/RFP for solutions
•Responsible for STC 3G Transmission expansion (PDH, SDH, ADM, ATM and IPRAN)
•Interacted with Fiber Optical Assignment team in FA dept. (Facility Administration) for the approval of Dark Fiber on LTE sites
•Prepared and follow up Transmission Network Designs for Trial LTE & Co-located 3G sites
using Mapinfo and TRENDS software
•Responsible for giving support to ZXMW NR8250 and NEC PASOLINK NEO
•Responsible for coordinating with Regional teams for all Transmission implementation activities, upgrade links and new links
•Responsible for updating E2E connectivity for Swap & Co-located sites on daily basis
•Responsible for Link Budget calculation, circuit mapping provisioning & port allocation
•Interacted with CWO (Circuit Work Order) team in STC dept. to regulate and mapping E1 connectivity between site to Node B & RNC using TFS tool, U2000, EOMS & TNMS
•Coordinate with IP/MPLS team to activate & configure PE-Aggregator & CISCO ports
•Managed, support & supervised Motorola WiMAX RAN (SAAP) Network from OMC/NOC
•Provided support for configuration & troubleshooting of ZTE’s IMS Core Network
•Responsible for fault management, error detection, notifications, tracing and identifying faults
•Monitored ZTE’s M-31-IMS & N-31-NGN/SoftSwitch & VAS EMS systems & voice calls
•Monitored network’s availability and performance, ensuring all SLA’s and KPI’s are met
•Responsible for extracting CPEs logs through TR069 & tracing call flow using Wireshark
•Responsible for testing and tracing the faults in new Outdoor & Indoor CPEs via SOAPUI tool
•Responsible for managing, configuring and activating Atheeb (GO)-Aywa calling cards
•Provided weekly and monthly service and statistical reports to customer
•Interpret and prepared KPI and utilization reports for Backbone IP/MPLS Network
•Handled and follow up all escalated problems in the form of CSRs & TT in BMC Remedy
Projects worked on:
Mobily Hajj 1428 :
Expansion GSM 900 & 1800 :
Ericsson 3G Node B/ WCDMA/ UTRAN
•Supervised RAN Site Engineering & Network Project roll-out process in Mobily premises
•Responsible for Project Roll out activities and for making certain projects plans
•Worked on multiple projects simultaneously, adhering to deliverable deadlines
•Developed, implement and maintain policies and procedures for installation of equipment
•Provided support for planning, Network Designs and installation of MPH, PDH & SDH Transmission links, RBS’s for Micro & Macro sites & RDUs
•Sending and requesting materials based on design and site access form from RND & TND
•Performed site inspections and prepared SMR (Site Material Request) with respect to product information and competitive design specification according to BOQ
•Actively participated in managing ASP teams, material delivery, RBS & Link installation, integration, RFS and acceptance activities
•Coordinated with various departments to resolve the multiple technical/non technical issues
•Responsible for MDTs for MiniLink upgrades, ensure end to end connectivity and E1 testing
•Responsible for troubleshooting and giving technical support to regional maintenance teams for Ericsson MiniLink, TN’s (2P, 6P, 20P) and High Capacities (HC) on Motorola sites
•Responsible for Re-homing planned activities, traffic routing software upgrades, executing Cross Connections and E1's routing from Motorola BSC's to the end
•Monitored Ericsson NMS SOM R8, SOEM R1.1 & PNMS, PNMSj and OMS 1400
•Hands on experience on Ericsson RBS (2206/2206V2/2216/Node B/3206/3202/2308)
•Hands on experience on Ericsson TN, Minilink, Marconi, Short Haul SDH Radio Systems (MDRS 155 S) & Long Haul SDH Radio Systems (MDRS 155 EC)
a) Installation and commissioning of NEC Microwave (Huawei Project)
•Installation, integration and commissioning of NEC Microwave Pasolink & Pasolink plus by using LCT (Local Craft Terminal) and PNMT for Huawei, Mobily project
•Conduct Line of Sight surveys by using the Garmin GPS equipment, GPS V, eTrex, Quest 2
•Responsible for Quality Assurance, Provisional Site Acceptance & Testing (PAT) for all the NEC PDH and SDH Transmission sites in the region
•Used PNMS to monitor & control the Pasolink family and to collect link performance data
b) Network Design & planning of GSM/ EDGE AVITEC Repeaters (STC Project)
•Responsible for Designing & planning of GSM/ EDGE AVITEC Repeaters for STC Project
•Network Planning: Analyzed & plan the type of repeater, donor unit, link antennas, remote unit, server antennas required as per BTS configuration for low traffic coverage, Transferring capacity from BTS to other area, coverage of dead zones/gap filling/roads/ tunnels
•RF Optimization & drive test: Experienced in the calculation of strength and the quality of signals and handover frequencies, neighboring list frequencies, channel interference of signals, optimization and time dispersion of signals using the TEMS investigation software
•RF configuration : Selecting the channels, link channels, power levels, attenuation etc of donor & remote site using RMC software
•Worked on short assignments of case studies of TETRA network system
c)Nokia Flexi WCDMA BTS Commissioning (STC Project)
•Site acquisition : Done Site Acquisition & Surveys, processing the report such as ISR, SAR, TSSR & FSSR
•Site Survey : Accomplished survey for Nokia 3G Macro BTS site 1+1+1
•Installation & Commissioning: Managed the Installation of Nokia Flexi WCDMA Cabinet including RF modules, System module, Transmission sub modules etc...
•Worked on GSM shelters, prepared its general requirement and electrical layout