محمد نبيل

• يناير 2015 إلى يناير 2018

Accomplishment في Digital Marketing

• الهند
• يناير 2009 إلى يناير 2015

Core Responsibilities:
 Managed Fortune 1000 accounts including

Consultant

• يناير 2008 إلى يناير 2009

Core Responsibilities:
Imparted training modules for business betterment and efficiency to BPO’s / KPO’s / Public
and Private companies.
 Conducted Soft skill training for Colleges and Corporates.
 Time Management, Stress Management.
 Campus to Corporate behaviour modules Facilitator.
BPO - Customized Business Process Management Solutions.

Senior Customer Service Associate في PIZZA HUT

• الهند
• يناير 2002 إلى يناير 2005

Core Responsibilities:
 Managed Customer accounts for British Television Broadcasting Service Providers.
 Processed customers requests for leading UK Catalogue brands.
 Resolved escalated issues - provided angry/irate customers with amicable
solutions and got repeat purchases from them.
 Led team at supervisory level during absence of managers.
 Aced training and got promoted to Pilot batch.
 Recognized for maintaing call Quality parameters for 7 consecutive months.
 Promoted as a member of the Quality control team.

Customer Service Representative في American Chain of Restaurant - subsidiary of Yum! Brands, Inc

• يناير 2001 إلى يناير 2002

Core Responsibilities:
 Collaborated with HR team's to organize corporate events & parties.
 Expert level Certified for Complaint Handling, Customer Feedback.
 Expert level Certified for Cashier - Handled cash flow with high integrity and
efficiency at all times.
 Recognized in 1st week: For handling cash efficiently in peak hour on a weekend.
ACHIEVEMENT
RANKED #1 : SALES CHAMPION