Customer Relationship & Sales Associate
Shell
Total years of experience :4 years, 1 Months
• Dealing with customers either by telephone, electronically or face to face
• Responding promptly and resolve to customer inquiries and complaints
• Obtaining and evaluating information to handle product and service inquiries
• Assisting Sales Manager in leading, directing and motivating the sales team in order to achieve the overall corporate sales objectives
• Assisting Sales Manager in revising and implementing the sales strategies plans
• Providing pricing and delivery information
• Performing customer verifications and setting up new customer accounts
• Communicating and coordinating with internal departments for smooth flow of operations
• Providing feedback on the efficiency of the customer service process
• Assisting Sales Manager in generating sales opportunities by identifying appropriate business targets
• Defining and Designing the branding basis for Sukkur IBA.
• Designing and implementing all the marketing strategies and campaigns of the Institute.
• Establishing strong and effective communication with all stakeholders and designing communication tools.
• Arranging events for all stakeholders.
• Actively managing and mobilising the corporate website and social media (facebook, Linkedin Yahoo groups and Twitter) to build brand image and keep stakeholders informed about the happenings at the organization.
• Coordinating with agency for designing of communication strategy, production of documentary and art work designs.
• Actively engaging internal stakeholders (students, faculty and staff) in CSR activities of the Institute to embrace the feelings of ownership and conveying same message to the masses.
• Serving as a spoke person of the organization at all platforms.
• Creating and maintaining the database and portfolio of corporate sector and donors.
• Arranging Internships, Job Placements, Guest Speaker Sessions and Seminars.
• Designing, implementing and managing programs/activities to engage private sector and donors more personally and actively in the life of the Institute, as a way to enhance mutual relationship and raise funds.
• Designing products of the Institute to be sold to corporate sector and donors for fund raising.
• Proposal writing for donors and organizations.
• Incharge Local Store Marketing of KFC outlets.
• Research on outlets & analysis of key opportunity areas.
• Looking after KFC Corporate Card campaign.
• Maintaining relationships with Corporate world & working on Strategic Alliances.
• Planning, designing & implementing marketing campaigns for outlets.
• Writing & monitoring artwork & brand activation of LSM campaigns.
• Conducting cost-benefit & Pre-Post analysis of campaigns.
• Designing marketing plan & monitoring Credit Facility for KFC Conference Room.
• Arranging training workshops on marketing issues for KFC outlet staff.
• Arranging Teachers Training Workshops.
• Coordinating with suppliers for printing of promotional material (Standees, banners,
posters, hoardings, corporate card etc…).