Senior Technical Support Engineer
Xynotech
Total years of experience :2 years, 10 Months
Respond to customer emails and provide technical support in a professional and timely manner by escalating it to products / dev team.
Utilize your knowledge of JavaScript, SQL, Server logs to assist customers in writing queries and resolving technical challenges.
Collaborate with the development team to escalate and resolve complex technical problems.
Identify trends and common customer issues to contribute to knowledge base articles and help improve overall customer experience.
Create a dedicated environment to conduct the regression testing. This environment should closely resemble the production environment in which the app will be used. Ensure that all necessary software, hardware, and configurations are in place