Manager, AML Compliance – Global Banking & Markets
HSBC
Total years of experience :22 years, 7 Months
Provide Financial Crime Compliance guidance and advice to Global Banking and Markets - with main focus on Financial Institutions - on risk and exposure related to Know Your Customers and Activities for AML and Sanctions risks.
Participate in Global and Regional Projects to improve and enhance AML and Sanctions activities and oversight as agreed.
Ensure appropriate regulatory filings and internal reports are made in a timely manner while meeting regulatory and Group standards.
Draft and comment on AML related processes and procedures.
Coordinate with respective Regional teams for Operational Risk, Audit, Compliance and Legal to outline standards required for the Primary and Secondary Controls of RBWM business.Maintain and observe HSBC internal control standards, implement and observe Group Compliance Policy, including the timely implementation of recommendations made by internal/external auditors and external regulators. Foster a compliance culture and implement Group Compliance Policy by managing compliance risk in liaison with the Head of Group Compliance, Regional Compliance Officer, Area Compliance Officer or Local Compliance Officer, ensuring adequate compliance resources are in place and training is provided, and optimizing relations with regulators
This was an STA job in the Regional Compliance - AML department where I fully handled Central Bank notices/orders and review responses. I also managed Group search notices to ensure all MENA regional responses are collated, analyzed when matches are found and reported within set deadline.
Attend to SARs and provide accurate analysis and right decision on all filed cases within deadline.I also worked on processing Power of Attorney requests for Central Bank’s approval.
Managed the day to day operations in the Regional Contact Centre(RCC) of two offshore sites (Egypt & Saudi) spanning 150 employees in addition to the onshore call centre operations.
I have also successfully managed the migration project of calls into the new established centre in Egypt and henceforth managed the relationship between Business Area and the two offshore sites.
Due to the regional exposure of the job, I also acted as the relationship manager for all regional countries serviced by RCC to ensure best service is provided by our agents to all regional customers.
Managed the strategic migration project of arabic calls into KSA (SABB) with remarkeable delivery metrics of the project. I also managed the relationship with SABB and India centres to ensure quality of service delivered and efficiency in operations.
I have also managed several ad hoc migrations of specific services into and out of the Dubai office for service enhancement, cost cutting and operational efficiency.
Providing a prompt and accurate response to customers contacting HSBC through the Regional Contact Centre spanning five countries while ensuring best of class service and thorough banking knowledge is provided to customers.
Attending to all the main branche's customers requests in terms of cash, cheques, transfers, account opening, sales and general banking enquiries. This position gave me the proper, basic and required exposure to my banking career.