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Nabiha Ali, Senior Sales

Nabiha Ali

Senior Sales

Emirates airlines

Location
United Arab Emirates - Dubai
Education
Higher diploma, Business computing
Experience
14 years, 11 Months

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Work Experience

Total years of experience :14 years, 11 Months

Senior Sales at Emirates airlines
  • United Arab Emirates - Dubai
  • My current job since August 2013

Senior Sales Agent & Customer Service at Emirates Airlines call Centre responsible for delivering qualified prospects to the Sales Galleries which are generated through both inbound and outbound efforts.

Supervisor at Emirates – CAE Flight Training Centre
  • United Arab Emirates - Dubai
  • June 2009 to June 2013

Customer Service Supervisor in “Emirates - CAE Flight Training”, functions include planning / schedule the clients sessions, clients services / amenities in a competitive environment, market, customer care / relationship management, training of new frontline staff in handling job aspects.

Education

Higher diploma, Business computing
  • at University centre of technology
  • July 2005

University

Specialties & Skills

Skills and knowledge: 1. A highly motivated and ambitious individual able to give timely and accurate advice, guidance, support and training to team members and individuals. 2. Possessing excellent management skills and having the ability to work with the minimum of supervision whilst leading a team of ten or more. 3. Having a proven ability to lead by example, consistently hit targets, improve best practices and organize time efficiently. 4. Strong decision making and problem solving skills. 5. Looking forward to make a significant contribution as a team leader with a company that offers a genuine opportunity for progression. 6. Able to prioritize tasks and workloads in order of importance. 7. Articulating and active listening, relating to people at all levels, leading and organizing, critical and analytical thinking and developing and delivering training modules. 8. Professional Computer Knowledge (Native, Easy Mars, Cris, WDE, Internet & Networking, Windows & MS, Office Tools). 9. Excellent communication skills, both written and verbal (English, French & Arabic) 10. Communication Telephone Skills Training Course, Dubai, UAE
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Languages

Arabic
Native Speaker
English
Expert
French
Intermediate