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Nabil Alfar, Customer Service Executive

Nabil Alfar

Customer Service Executive·VFS Global

United Arab Emirates

High school or equivalent, General stream

Work experience

Total years of experience: 5 years, 1 months

Customer Service Executive

October 2021 - May 2025

VFS Global

Dubai, United Arab Emirates

October 2021 - May 2025

« Handled high-quality calls aligned with company standards
« Met business goals and objectives consistently
« Delivered accurate information and resolved customer int

Company industry:
Travel Agency

Customer Service Representative

January 2021 - May 2021

Majid Al Futiaim Group,

Sharjah, United Arab Emirates

January 2021 - May 2021

« Promoted
brand products internationally
+ Managed inbound/outbound calls, emails, and live chats
+ Achieved 95% customer satisfaction consistently

Company industry:
Call Centers & Customer Care Outsourcing

Sales Representative

January 2020 - April 2020

Virgin Group,

Ajman, United Arab Emirates

January 2020 - April 2020

+ Cold called potential customers
« Achieved monthly sales targets
« Matched products to customer needs

Company industry:
Retail & Wholesale

Call Center Agent

February 2019 - September 2019

Tafaseel BPO,

Dubai, United Arab Emirates

February 2019 - September 2019

« Informed customers of special offers
« Handled complaints and p d solutions
« Responded promptly to inquiries and concerns

Company industry:
Call Centers & Customer Care Outsourcing

Education

Al-Ahiia Private School Dubai

July 2020

July 2020

High school or equivalent, General stream

United Arab Emirates

Skills

Problem solving
Expert
Problem solving
Expert
Stress tolerance
Expert
Stress tolerance
Expert
Team player
Expert
Team player
Expert
Time management
Expert
Time management
Expert
Leadership
Expert
Leadership
Expert
CREATIVITY
Intermediate
CREATIVITY
Intermediate
CUSTOMER SERVICE
Expert
CUSTOMER SERVICE
Expert
SALES
Beginner
SALES
Beginner
COMMUNICATIONS
Expert
COMMUNICATIONS
Expert
TEAMWORK
Expert
TEAMWORK
Expert
MICROSOFT WORD
Intermediate
MICROSOFT WORD
Intermediate
MICROSOFT EXCEL
Intermediate
MICROSOFT EXCEL
Intermediate
PRESENTATION SOFTWARE
Intermediate
PRESENTATION SOFTWARE
Intermediate
ORGANIZATIONAL SKILLS
Intermediate
ORGANIZATIONAL SKILLS
Intermediate

Languages

English

Expert

Arabic

Beginner

Hobbies and interests

CRM.
networking,
sales stra es and t ort building,
Customer service,