Team Leader
ADCB
Total years of experience :17 years, 10 Months
SLA:
1. Ensure all transactions are processed within the agreed TAT,
2. Ensure managing a satisfactory relationship with unit internal customers.
Processing Quality:
1. Ensure the unit maintains agreed processing error rate & ensure identifying training needs,
2. Ensure regular error & rework reporting and analysis,
Productivity Management:
1. Develop internal training.
2. Monthly MIS & KPI reporting
3. Monitoring the risk within the unit and report any such.
4. Develop multi task environment within the unit members.
5. Maintain weekly productivity meeting with unit team members
6. Monitor unit productivity on a daily basis and take corrective actions to improve both individual and unit productivity.
Performance management:
1. Attend to regular performance review (monthly, quarterly, midyear appraisal and yearly appraisal)
2. Maintain accurate and complete individual performance tracking history.
3. Maintain accurate performance actions history.
4. Produce analytic performance report at both individual and unit level.
Team management:
1. Ensure monitoring team attendance.
2. Ensure accurate and advanced annual leave planning/Day Off.
Risk control:
1. Attend to regular audit report and address any observations.
2. Maintain Zero open audit observations by the dead line.
Processes and procedures:
1. Identify any weakness/possible improvement into the existing processes and initiate necessary changes.
2. Identify improvement to the systems in use and initiate
necessary enhancement.
MIS and reporting:
1. Provide analytic MIS, KRI, KPI.
2. Provide analytic weekly error report with historical data/MIS and develop corrective action plan.
3. Provide analytic process risk assessment, system risk assessment and initiate enhancement requirements.
Checking and authorizing all new account opening mandate of corporate, commercial, offshore and free zone, received from relationship manager and all other data relating to the processing of customer instructions accurately and efficiently according to procedures, operation policy, legal department requirement and delivery standards.
Ensuring that each request is complete, approved, signature verified and is in line with banks policies. Checking all types of maintenance.
Checking support unit functions and answering all types of inquiries related to (policy, procedure, processing)
Handling all types of inquiries pertaining to payments, accounts, functional knowledge of bank policies, procedures and processing. Project support/system enhancement projects: participation in ongoing project related to unit. Knowledge: full awareness and adherence of bank policies, procedure, memos and circulars related to the given function.
Supervisory task: work flow management, assigning tasks to the team, performance monitoring, improving process, identify risk and built the control.
Evaluating ways in which skills can be improved with existing manpower to increase efficiency and provide feedback in this regards to the manager.
MIS and reporting:
Provide analytic MIS, KRI, KPI. Provide analytic weekly error report with historical data/MIS and develop corrective action plan. Provide analytic process risk assessment, system risk assessment and initiate enhancement requirements.
All operational activities; handling customers inquiries related to accounts and maintenance.
Handling support unit functions and answering all types of inquiries related to ( policy, procedure, processing )
Ensure that customer account and personal data are captured correctly to bank's core system.
Receive documents from business group.
World check, central bank and black list checking.
Data verification and corrections.
Signature scanning, uploading and linking.
Accounts opening and data entry.
Trained and directed new hires during department orientations.
Reading through original material and rewriting it in the target language, ensuring that the meaning of the source text is retained; using Translation Memory software to ensure consistency of translation within documents and aid efficiency.
Using specialist dictionaries, thesauruses and reference books to find the closest equivalents for terminology and words used.
Using appropriate software for presentation and delivery; researching legal, technical and scientific phraseology to find the correct translation; liaising with clients to discuss any unclear points; proofreading and editing final translated versions; providing clients with a grammatically correct, well-expressed final version of the translated text, usually as a word-processed document.
Course: Translation from English into Arabic, French into Arabic and English into French. Practice systematic of language (grammar, vocabulary and spelling) Foreign civilizations (Islamic, French and English) Linguistic: study of Ferdinand de Saussure and Noam Chomsky's theory.