Operation Manager
Arabian Development and Marketing LTD
Total years of experience :25 years, 5 Months
ADMC had the international Brand Restaurant Franchise in Saudi Arabia and they had plenty of challenges caused the delay of Opening and Operating,
i Joined the company on Jan 1st, 2018
and handled all issues causing delays for Opening and Operation from signing suppliers, finishing all construction issues make all the needed changes and corrections
• Solved construction issues in the kitchen since the installed suction fan and fresh air fan was not
combatable to the hood installed
• Solved a major safety issue in kitchen, since the Gas leaking alarm system did not have
automatic shut off switch for Gas
• Provided a complete list and contract signed for suppliers and venders, since there was no
contracts or specific suppliers assigned to the business before my arrival
• Solved issues with some specific items that had to be purchased internationally that were vital
for operation
• Took on training roll with the store Manager with all crew service members since the group hired
was not experienced at all with full service operation
• Work hand in hand with the marketing agency for the opening campaign and monthly marketing
plan
• Review and completed all of menu items, product mix and recipe with Chef
• Took on the roll of entering all the menu items and recipe into the POS System and back office
system
• Contracted and opened delivery for the Operation
• Established new line of service for the Company by taking in few Catering Job, at King Khalid
international Airport in Riyadh, Nokia main head quarter in Riyadh, 3 Days catering event at
National Guard Hospital University, and few other catering jobs in private compounds in Riyadh,
also landed few catering Jobs and Ramadan Iftar meal for Ramadan 2018
• Located few potential new locations for the brand
• Helped company to make decision on new international product (frozen bakery line) and (Bakery
and Coffee brand
This company was established in 2006, and I was in charge of the day-to-day operations, and
manage all accounts with multi medical companies and major whole sale suppliers, planned and
directed operations of private and public sector organizations. Duties and responsibilities
including formulating policies, managing daily operations, and planning the use of materials and
human resources, but are too diverse and general in nature to be classified in any one functional
area of management or administration such as personnel, purchasing, or administrative services.
Reputable companies working with are, Bound Tree Medical, Hospira, Carolina Biological, fisher
scientific, VWR, Besse Medical, ResMed, Teco Diagnostics, BBraun, Cole-Parma, Baxa Medical,
IMS Medical international, such companies are leaders in the industry in medical supply field.
Also major wholesale companies such as Sears, Target and other American and European
suppliers of overstock products.
Work also included but not limited to the following:
• Oversee activates directly related to making products or providing services.
• Direct and coordinate activities of business and departments concerned with production,
pricing, sales and distribution of products.
• Review financial statements, sales and activity reports, and other performance data to
measure productivity, and goal achievement and determine areas needing cost reduction
and program improvement.
• Manage staff, preparing work schedules, and assigning specific duties.
• Direct and coordinate organization’s financial and budget activities to found operation,
maximize investment, and increase efficiency.
• Establish and implement departmental policies, goals, objectives and procedures, conferring
with board members, organization officials, and staff members as necessary.
• Determine staffing requirements, and interview, hire and train new employees, and oversee
those personnel processes.
• Plan and direct activities such as sales promotions, coordinating with other department heads
as required.
• Determine goods and services to be sold, and set prices and credit terms based on forecast
of customer demands.
• Locate, select and procure merchandise for resale representing management in purchase
negotiations.
Work entailed managing employees and day-to-day operations including sales and installations
of various products. Work also including training sales department to enhance both sales and
customer service. Manage employees work schedule, advertisement special events and
promotions, and inventory as part of being the largest distributor in Southern California I was in
charge of inventory and sales in the area receiving and transferring inventory between companies
at various locations and maintain monthly and yearly inventory. In charge of managing all
locations accessories and on-hand inventory, customer service and address concerns, and
issues pertaining the locations, worked with sales directors and managers from different
companies such as: Kenwood, pioneers, Alpine, Panasonic, Audiobahn, Direct Electronics, JVC
and more.
Work also included but not limited to the following:
• Management of sales, financial reports, and distribution of products.
• Recruit, hire, train, evaluate, and counsel employees, also schedule, organize and direct
assignments.
• Maintain, encourage and motivate personnel for sales and customer service.
• Develop and implement employee performance evaluation and improvement plans.
• Effectively manage employee turnover and provided appositive working environment and
handle employee issues and appropriately in a timely manner.
• Resolve customer problems or complaints by determining optimal solutions.
• Ensure interior and exterior of each location maintained to company standards.
• Utilize labor management tools, including effective scheduling to maximize productivity,
probability and margins.
• Encourage stores employees to take ownership of their performance and career development
plans, and follow up on regular basis.
• Provide exceptional customer service and ensure the employees also provided the same level
of service.
• Communicate, execute, and manage marketing and merchandising programs.
• Conduct regular employees meetings.
• Ensure employee awareness of safety and emergency procedures.
• Maintain and utilize surveillance equipment.
• Maintain adequate store supplies.
• Manage stores revenue including cash handling and depositing reconciliations to banks.
• Execute and monitor loss prevention and shrink programs.
• Management of each location operational issues, from housekeeping, administrative duties,
physical inventory, price changing and promotions.
• Prepare technicians daily logs and route sheets.
• Manage speed of service results, control inventory that used for service orders, and
responsible for the overall organization and the appearance of the service center.
included daily sales, and monitor store operations, management of all personnel, update
advertisement, maintain inventory, maintain sales, oversee installation and handle personnel and
customer service issues. Upon assuming the new management position I was able to improve
sales by 40% and was able to maintain all employees’ status for the time worked in that location
Work also included but not limited to the following:
• Maintain the overall quality and day-to-day operations of the establishment.
• Oversee recruiting of personnel including salespersons and technicians.
• Assist customers and respond to customer’s complaints, requests, queries and comments.
• Maintain sales, financial targets, analyze figures, forecast volumes and strategize.
• Train and supervise personnel including motivating, and reviewing staff, as well as resolving
health, safety and legal issues for the location.
• Maintain inventory and ensure the quality of the supplies, supervise the quantity, type, and
scheduling of orders.
• Plan the layout and design of product display and advertisement.
Assist store manager with sales and customer service, learn all duties of store manager which
include customer service, sales, maintain inventory, update advertisement, and handle all
personnel issues.
Work also included but not limited to the following:
• Assist in recruitment and hiring of most qualified applicants to meet store needs.
• Conduct orientation, train, coach, and develop department managers and associates in
execution of daily tasks.
• Maximize sales and measure sales performance daily by reference to class sales reports
forms from year prior on same day.
• Coordinate sales promotions activities and pricing of merchandise.
• Oversee floor moves, preparation of merchandise displays and presentations, exercising
judgment and discretion in applying merchandising concepts and guidelines.
• Oversee proper pricing of products and ensure all price changes are made.
• Oversee complains of department managers and all associates with established company
policies and standards, such as safekeeping of company funds and property, personnel
practices, and security, sales, and record-keeping procedures.
• Administrate sales contest to achieve goals established by the corporate office.
This company was establish in Aug of 2012, and I was one of the first people who was hired in Nov
of 2012. Played a major roll to start up the company from the ground up. Took on Development
Manager as well as Supply Chain Manager, also played a major roll in Operation
• Traveled with the company to Canada to check out franchisor for the Canadian brand BIG
SMOKE BURGER to see first-hand quality and operation
• Played a key role in negotiation of the franchise agreement and the multi-unit developer
agreement to make sure the rights and the operation flexibilities of the franchisee in Saudi Arabia
• Spent 2 weeks in Canada under operational training for BIG SMOKE BURGER to master quality
and operation guide lines and to insure the same quality when training crew and employees for
the brand in Saudi Arabia
• Involved in locating Brand locations and sourcing local contractors to build the brand according
to the brand construction manual
• Responsible for dropping the food cost after the first year of operation from 28% to less than
18% by sourcing products nationally instead of internationally maintaining food quality and the
approval of the franchisor in Canada, also maintain excellent relation and partnership with
international suppliers in the United States for some of the food items.
• Sourced and secured major suppliers and stablished a partnership relations for whatever the
brand needs like; Raqtan, Gulf West, Premier Food, Multi Brand,