Nabil Jaroudi

• Establish and/or implement operating procedures and standards
• Plan and coordinate the activities of housekeeping supervisors and crew (over 40)
• Coordinate inspection / inspect assigned areas to ensure 5* hotel/resort standards are met
• Apply human resource management skills, such as hiring, training, scheduling and evaluating performance
• Complete financial management tasks, such as setting and adhering to a budget
• Handle administrative tasks

• Responsible for the housekeeping department, all departmental issues, planning for events and day to day operations
• Training, Store and Recruiting
• Management duties with supervisory
• Schedule weekly/monthly staff hours
• Serving guests and welcoming guests upon arrival to the banquet hall
• Arranging the banquet hall for dinner or lunch
• Establishing and annually reviewing standards and work procedures for all external & internal cleaning services
• Handling all the issues related to serve the Royal People
• Insure all staff are well groomed and presentable
• Responsible for the Executive Club which serves all kinds of beverages and food
• Responsible for more than 70 HK employees in the most prestigious Royal Family Castle
• Orientation, development and supervision of all supervisory staff; monthly reporting of goals, accomplishments and future plans; regular inspections and recommendations to the projects

• Handled customer comments & complaints
• Serving the guest and fulfill his requirement.
• Tracking guest records to insure all guests are satisfied
• Ensure the entire hall way and corridor are secured and cleaned.
• Preparing VIP guest room and making sure all amenities have (mini bar, laundry amenities, H/K amenities)
• Selling and promoting the hotel activity and restaura

• Selling and promoting the hotel activity and restaurants
• Solving problem and handling guest complain
• Room inspection, Public Area inspection, day to day operations
• Training, Store, supervising and inventory

• Responsible for the maintenance and cleaning of 70 buildings
• Handling all guest complain and problems
• Recording all issues related to the guest and service
• Preparing all the flat to new arrival guest
• Marketing and promoting the company products
• Managed 70 employees and 4 supervisors
• All jobs related to the housekeeping department, scheduling, requisition and training