Nabil Mahmoud

Provide on-site and remote technical support for networks, servers, and hardware
systems.

Install, configure, and maintain operating systems, applications, and peripheral
devices.
Support network services such as DHCP, DNS, VPN, email systems, and remote
access tools.
Assist in deploying new systems, upgrading equipment, and improving IT
infrastructure performance.
Deliver remote and on-site support while maintaining detailed documentation of
incidents and service requests.

Supported daily IT operations including network monitoring, system updates, and
hardware diagnostics.

Conducted structured cabling tasks, IP configuration, and LAN performance checks.
Provided technical assistance to staff, resolved software and hardware issues, and
maintained IT documentation.
Assisted in deploying new systems, security updates, and infrastructure
improvements.