Medical Secretary
Hamad Medical Corporation
Total years of experience :14 years, 2 Months
• Arranging meeting and taking minutes.
• Managing travels and diaries.
• Taking phone calls and dealing with inquiries.
• Dealing with post and emails.
• Draft format and print relevant documents.
• Handle sensitive information in a confidential manner
• Provide administrative and clerical support for the Behavioral Health department, including correspondence data input, filing arranging files.
• Provides assistance with Behavioral Health staff in scheduling clients appointment, including reminder call .
to incoming calls, emails and other message from customers and give them the right answers and directions
•Give accurate direction and support to team leaders to facilitate successful completion of organization’s targets and performance goals
•Optional support with agent coaching and trainings
•Carefully identify problems that might arise from operations with the use of ethical procedures and professional judgment
•Make recommendation for Knowledgeable enhancements
•Use expertise to build strong healthy relationships with clients, convince them of all benefits of doing business with the organization and create an open and accessible communication rout for free flow of information
•Intimate employees with the rules and regulations of the organization in order to enable them work in accordance with acceptable standards as this will affect their level of productivity and performance
•Prepare ad hoc reports for clients regarding issues and giving them insight for it
•Serves as mediator between customers and clients in cases of disputes which may arise in the course of business transactions, and also mediate between employees and employers to ensure that the interests of both parties are dully protected.
with VIP’s and different high profile companies in Qatar with courtesy, efficiency and professionalism.
•Understanding memorial approval, contract between customer and Ooredoo to upgrade their services.
•Responsible for understanding the customer queries and responding to them.
•Receive customer requests and work on fulfilling them.
•Providing information related to various products and services to the clients.
•Understanding the customer’s requirement and provide goods and services accordingly.
•Handle the customer complaints and work on resolving them.
•Possess knowledge about all the products being offered by their company in order to provide appropriate information about the same to the customers.
•Maintaining a record of the interactions and dealings done with the client using company system.
•Communicating customer's feedback and notes about Ooredoo services.
•Provides daily direction and communication to employees so that the customer service calls are answered in a timely, efficient and knowledgeable manner,
•Provides statistical and performance feedback and coaching on a regular basis to each team member.
•Ensure employees have appropriate training and other resources to perform their jobs.
•Creates and maintain a high- quality work environment so team member are motivated to perform at their highest level
•Provides continual evaluation of process and procedure. Responsible for suggesting method to improve area operations, efficiency and service to both internal and external customers.
Duties and Responsibilities
•Coordinate office staff activities to ensure maximum efficiency;
•Assign and monitor clerical, administrative and secretarial responsibilities and tasks among office staff
•Evaluate and manage staff performance;
•Recruit and select office staff;
•Organize orientation and training of new staff members;
•Design and implement filing systems, ensure filing systems are maintained and current;
•Establish procedures for record keeping;
•Ensure security and confidentiality of data;
•Design and implement office policies and procedures;
•Ensure office policies and procedures are being adhered to;
•Analyze and monitor internal processes;
•Implement procedural and policy changes to improve operational efficiency;
•Prepare operational reports and schedules to ensure efficiency;
•Monitor and maintain office supplies inventory;
•Review and approve office supply acquisitions;
•Maintain a safe and secure working environment;
•Handle customer inquiries and complaints;
•Manage internal staff relations.
In-charge of First Class Cabin lounge, doing assistance for customer/passengers complaints and other related public relations services as
reports and maintain records;
•seek out new clients;
•in the event of a loss, help policyholders settle insurance claims;
•Offer clients comprehensive financial planning services, such as retirement planning, estate planning, or assistance in setting up pension plans for businesses.