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NADA DIHAZI, Elementary school teacher.

NADA DIHAZI

Elementary school teacher.·Ministry of National Education

Bahrain

Higher diploma, Occupational Proficiency Certificate : Industrial Engineering and Maintenance

Work experience

Total years of experience: 9 years, 9 months

Elementary school teacher.

September 2017 - June 2024

Ministry of National Education

Marrakech, Morocco

September 2017 - June 2024

• Giving and grading assignments, homework and tests.
• Helping students prepare for standardized testing.
• Overseeing students during recess, lunch and other activities.
• Talking to parents about their childrens progress.
• Meeting and working with other teachers and supervisors to discuss school policies.

Company industry:
Primary, Prep, & Secondary School

Showroom manager.

March 2017 - June 2017

Narguishop

Marrakech, Morocco

March 2017 - June 2017

• Studying the features of all products on offer.
• Arranging stock in a manner that is both visually appealing and allows ease of movement.
• Ensuring that test models are set up and in outstanding condition.
• Training staff in effective sales and communication strategies.
• Supervising the use of test models to prevent damage.
• Negotiating prices and payment plans, and then closing sales.
• Advising Purchasers on items which ought to be restocked or removed from the catalog.
• Resolving strain and conflict between staff to promote a jovial and productive workplace.
• Documenting sales and rewarding employees for these accordingly.

Company industry:
Entertainment

Telemarketer/ Call Center Representative (customer service)/ Customer Advisor

September 2014 - December 2016

Phone group (Call Center)

Marrakech, Morocco

September 2014 - December 2016

• Answer incoming calls from prospective customers.
• Persuade the customer to buy by demonstrating how merchandise or services meet their needs.
• Keep records of calls and sales and record useful information.
• Telephone lines Assistance and Maintenance SFR france.
• Parcel tracking for the French site Cdiscount.com.
• Providing information about products and services.
• Responding to customer complaints.
• Processing returns.

Company industry:
Call Centers & Customer Care Outsourcing

Crew Team Member

June 2013 - August 2013

McDonald’s

Marrakech, Morocco

June 2013 - August 2013

• Greeting guests, taking orders and processing payments
• Preparing food and drinks
• Managing delivery and mobile orders
• Assembling orders and packaging take-out and delivery
• Keeping all surfaces clean and sanitary

Company industry:
Catering, Food Service, & Restaurant

Education

National School of Applied Sciences Marrakech

February 2017

February 2017

Higher diploma, Occupational Proficiency Certificate : Industrial Engineering and Maintenance

Morocco

Cadi Ayyad University

June 2015

June 2015

Bachelor's degree, Automatics

Morocco

Zerktouni High School

January 2010

January 2010

High school or equivalent, Physical Sciences)

Morocco

Skills

COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
FLEXIBLE TYPE
Intermediate
FLEXIBLE TYPE
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
PATIENCE
Intermediate
PATIENCE
Intermediate
SALES
Intermediate
SALES
Intermediate
TEACHING
Intermediate
TEACHING
Intermediate
TEAM LEADERSHIP
Intermediate
TEAM LEADERSHIP
Intermediate
TELEMARKETING
Intermediate
TELEMARKETING
Intermediate

Languages

Arabic
Beginner
French
Beginner
English
Beginner

Training and Certifications

Certifications
Intensive course in French language
Soft Skills Training.
CareerCenter Training
Industrial Engineering and Maintenance

Hobbies

  • Photography.
  • jogging.
  • Nordic walking,
  • Hiking,