Nada Kafrawy

• Managed key enterprise accounts, resulting in a 15% expansion in revenue through upselling and cross selling strategies.
• Conducted regular business reviews to align product oferings with customer goals and objectives.
• Facilitated training sessions and workshops to enhance customer understanding and utilization of the software.

• Implemented a customer health scoring system, reducing churn and increasing customer retention.
• Worked closely with sales teams to identify upsell opportunities and ensure seamless handofs between sales and customer success.
• Developed and executed targeted communication strategies to keep customers informed and engaged.
• Established and maintained strong relationships with clients, resulting in a increase in customer renewals.
• Coordinated with the implementation team to ensure successful project delivery and customer satisfaction.
• Resolved escalated customer issues promptly, maintaining a high level of customer trust and loyalty.

• Technical Support Engineer responsible for managing remote upgrades for diferent products to internal, domestic, and international DELL EMC customers.
• Maintains inventory of problems under analysis and document relevant information.
• Ensures that the customer is communicated in a timely manner regarding the overall progress of their issue.
• Prevents the replication of Problems across multiple systems and ensures smooth transition for customer.
• Recommending Service Improvement Plans with the possible solutions obtained from technical teams for department or business unit.
• Deliver technical training for the high-end primary storage array and SAN switches

• Handling fiber optics Infra- structure project
• Involved across all aspects of service delivery, from carrying out feasibility exercises and determining connectivity to preparing detailed, technical, and operational documentation.
• Preparing high-quality writen reports and presentations for management and customer review.
• I am a part of the team that ensures that projects are delivered on time, within budget and to agreed standards of quality.
• Involved in liaising with internal and external customers; analyzing and interpreting data to inform our work.
• Proficient problem solving who envisions business and technical perspectives to develop workable solution and have a high sense of ownership

• Manage numerous engagements
• Design and Implementation of DAS and RRU unit, starting from Site Survey and designing using IB-wave simulation program
• IBS Site implementation with Microwave commissioning (Ericsson and Huawei)
• Finally Walk test by TEMS reporting.

Was introduced to the different channel coding technique, with deeper information concerned with Optimization and Quality of service for different generation (2G, 3G and LTE).
Had a wide overview of transmission methods with different protocol layer and their operation.

I have understood the practice concept of radio planning and core network with different transmission method. I was able to have a wider view about different mobile generation and different technology.

Understanding the construction of the transformers, switch gears and generators, how they operate and their practical application. Worked in the low voltage department, and took the safety training.

I was able to understand more about the electronic circuits compounds as well as the equipments itself inside the Television. The stages of Manufacturing printed circuit broad and the usage of computer software for testing the manufactured board.