Corporate Customer Service and E-Commerce Coordinator
madi international
مجموع سنوات الخبرة :8 years, 7 أشهر
Manage a Team of 3 customer service associates / Service center and set the precedent for established customer service policy.
• Corporate Customer service handling 5 Countries ( UAE- KSA - BAHRAIN-OMAN-QATAR )
• An e-commerce coordinator takes care of many tasks needed to make an - E-commerce site run smoothly. By uploading products and improving a website's user experience to make it easier for customers to shop and develop marketing campaigns.
• handling day-to-day ecommerce responsibilities of
Madi websites
• Work with Product Managers and Ecommerce Manager to ensure promotions and website updates are implemented as needed for emails and other marketing events.
• Communicate with customers who have escalated issues and ensure timely follow-up to verify that complaints have been addressed and satisfied.
• Collaborate with colleagues to determine areas for improvement, review departmental performance, and develop ideas for better service to customers.
• Present quarterly reports to executive management detailing the performance and success of the team, budgetary concerns, and implementation of new policies
• Handling urgent calls, emails, and messages when sales representatives are unavailable, answering customer queries, informing them of delays, arranging delivery dates, and scheduling marketing events.
• Handling orders by phone, email, or mail and checking the orders have the correct prices, discounts, and product numbers.
• Imputing orders, ensuring they are processed according to customer requirements, and ensuring all orders are accurate and delivered on time.
Achievement : Top Enterprise sales performance for 2019
Best Coustomer service for 2019
• Provide accurate information (e.g. product features, pricing and
after-sales services)
• Cross-selling products and service
• Answer customers’ questions about specific products/services
• Conduct price and feature comparisons to facilitate purchasing
• Provide excellent customer service (especially during peak times)
• Inform customers about discounts and special offers
• Provide customer feedback to the Store Manger
• Stay up-to-date with new products/service
Selling and Marketing available training opportunities to employees and providing necessary information
• Mapping Out Training Plans, Designing And Developing Training Programs (Outsourced Or In-House) For Corporate
, Hr Training And More
Choosing appropriate training methods
• Gather feedback from trainers and trainees after each educational session
• Host train-the-trainer sessions for internal subject matter experts
• Manage and maintain in-house training facilities and equipment
Respond to customer inquiries 7/24
•Resolve any problems that our clients might face After Purchase
•Work of a survey about the Product defects in the Middle East
Processes reservations by mail, telephone, fax
•Helping guests find the right accommodations to fit their needs,
•Suggesting different packages or amenities that the facility
•Help determine what the client needs.