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Nada Gouda, loyalty and retention specialist

Nada Gouda

loyalty and retention specialist·Optimum

Egypt

Bachelor's degree, Chinese Studies

Work experience

Total years of experience: 1 years, 6 months

loyalty and retention specialist

February 2025 - February 2026

Optimum

Alexandria, Egypt

I found this job using Bayt.com

February 2025 - February 2026

I worked for one year as a Retention Specialist in customer service at Intelcia. This role helped me strengthen my ability to understand customer needs, handle concerns professionally, solve problems efficiently, and build rapport through active listening and empathy.
I am a fast learner, and I always aim to provide positive experiences and effective solutions.
Company industry:
Banking
Job role:
Customer Service and Call Center

English Tutor

September 2024 - January 2025

International School

Alexandria, Egypt

September 2024 - January 2025

I have been teaching grades 5 and 6 at the IGCSE department. I have experienced making assessments and revision sheets. I also enjoy preparing every class presentation in an efficient fun way.
Company industry:
Primary, Prep, & Secondary School
Job role:
Teaching and Academics

Education

Alexandria University

June 2024

June 2024

Bachelor's degree, Chinese Studies

Egypt

GPA (point): 3 out of 4

GPA (point): 3 out of 4

I’ve been to China for a summer camp in Beijing for a month

Faculty of Arts

January 2024

January 2024

Bachelor's degree, Language & Culture

Egypt

Skills

Data Entry
Expert
Data Entry
Expert
Secretarial
Expert
Secretarial
Expert
English Conversation
Expert
English Conversation
Expert
Teaching English
Expert
Teaching English
Expert
Oral Communications
Expert
Oral Communications
Expert
Crafting
Intermediate
Crafting
Intermediate
Secretary
Intermediate
Secretary
Intermediate
Microsoft Office
Intermediate
Microsoft Office
Intermediate
Microsoft Excel
Intermediate
Microsoft Excel
Intermediate
Communication
Intermediate
Communication
Intermediate
English Language
Expert
English Language
Expert
Customer Service
Expert
Customer Service
Expert
ADAPTABILITY
Intermediate
ADAPTABILITY
Intermediate
ANALYTICAL SKILLS
Intermediate
ANALYTICAL SKILLS
Intermediate
CLASSROOM MANAGEMENT
Intermediate
CLASSROOM MANAGEMENT
Intermediate
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COMPLIANCE REQUIREMENTS
Intermediate
COMPLIANCE REQUIREMENTS
Intermediate
CREATIVE THINKING
Intermediate
CREATIVE THINKING
Intermediate
CROCHETING
Intermediate
CROCHETING
Intermediate
DIGITAL ARTS
Intermediate
DIGITAL ARTS
Intermediate
Customer Retention
Expert
Customer Retention
Expert

Social profiles

Languages

Chinese

Beginner

Arabic

Native Speaker

English

Expert

Italian

Beginner

French

Beginner

Training and Certifications

Certifications
Shanghai University certification
Aug 2021
Shangdong Univeraity certificate
Feb 2021
Coursera certification
Aug 2023

Hobbies and interests

Crochet
Drawing
Craft