ندى حمود

Developed and implemented employee training programs to improve skills and workplace productivity.
Assisted in payroll processing, salary reports, and monthly financial reconciliations. Supported employee relations by providing guidance and professional support.

• Developed and executed tailored content calendars for diverse clients, meticulously curating engaging and relevant content to meet specific brand objectives.
• Managed and maintained a portfolio of Instagram, facebook, tiktok and LinkedIn pages for various clients, ensuring a consistent brand voice and aesthetic while adapting strategies to align with each platforms unique dynamics.
• Utilized analytics tools to track, analyze, and interpret social media performance metrics, providing actionable insights to optimize content strategies and maximize page success.
• Performed dynamic market research, integrating quantitative and qualitative methods. Executed SWOT analysis, delivering actionable insights for strategic decision-making. Provided competitive intelligence, identified trends, and assessed customer preferences to optimize market positioning.

• Collected and organized customer service interaction data (response times, ticket types, satisfaction trends) and
developed clear KPI dashboards using Excel/Sheets to visualize performance. Presented insights to management to
support decisions on workflow improvements and service quality.
• Ensured accurate documentation of customer interactions and follow-ups, identified gaps in process consistency, and
developed clear SOPs to standardize how the team handles inquiries, complaints, and service procedures—improving
compliance and operational efficiency.

• Ensured accurate and timely delivery of supplies to patients, maintaining a high standard
of service while collaborating with various departments and warehouses to ensure smooth
supply chain operations and quality assurance.
• Communicated with various insurance providers, informed patients of coverage and plan
details, ensured policy activation, and collected outstanding payments.
• Developed KPI dashboards to track, analyze, and communicate company performance and
growth.

• Improved workflows and contributed to operational efficiency by streamlining content creation and approval processes,
reducing bottlenecks and ensuring timely campaign delivery.
• Supported team training and onboarding in content and communication tasks through training new team members on
brand guidelines, tools, and communication standards,
• Created data-driven performance reports to measure campaign results and team productivity, using metrics related to HR
analytics, KPI tracking, and performance evaluation process.

• Managed diverse social media cultivating more than 50K followers, creating engaging
content, and fostering brand loyalty while developing strategies to create dynamic online
presence.