Nada Ismail

I am a senior or team leader for the customer
service account I manage the customer
service sheets by doing reports weekly for
our department and I manage and support
my team if they faced any problem some time
in the rush days I help them by taking calls
with them and answer on chats and mails
also I listen to their calls to make reports

My job duties are to communicate with
customers, remind them of installments,
follow up with them, and ensure that
installments are collected before the end of
the month, and to implement the companys
policy regarding any delay by any customer.
This applies to more than one project under
my supervision, as well as following up on
customer inquiries regarding anything related
to installments or checks. Any payments are
also recorded on the system and paid, and
both the receipt and account statements are
prepared, reviewed with the system, and sent
to customers. Follow up on the status of late
customers. And pressuring them to pay the
installment with a fine and making the
highest collection rate every month

Shopping and driving
success in online retail

Ensuring Seamless Connectivity and Support
and Technical Support for Internet Service:
Resolving Connectivity and Equipment Issues