operations Manager
Tropitel Group
Total des années d'expérience :12 years, 0 Mois
handling but not limited the below tasks
1.Inventory sheets and CRM.
2.Daily transactions and updates.
3.Reservations and contracting cycle.
4.Multi reporting for various lines of C level Management.
5.Guiding Sales Teams for the best operational practices to help them achieve more profitable deal to cooperate.
Operations Team Leader
handling but not limited the below tasks
1.Inventory sheets and CRM.
2.Daily transactions and updates.
3.Reservations and contracting cycle.
4.Multi reporting for various lines of C level Management.
5.Guiding Sales Teams for the best operational practices to help them achieve more profitable deal to cooperate.
- Update weekly data base of units Inventory and availability.
-Coordinate with different departments about sales process, payments and legality of our sales and contracts process.
-To respond quickly and efficiently to all in-coming sales inquiries, by phone, Email.
-Provide sales and administrative support involving efficient handling of top and confidential agreements;
-Prepare monthly, weekly or daily sales analysis;
-Assist Sales team with general administrative duties, client service/ communication and overall operational efficiencies.
-Respond to phone and email inquiries on a day to day operation.
Indirect sales operations executive:
• Create brokers accounts on CRM.
• Create brokers contract on CRM and send it to brokerage companies to sign it.
• Receive claims and invoices from brokerage companies and revision them before submitting them to the financial department.
• Make survey with brokerage companies to make sure that the sales team do orientation with them or not and follow up with inactive companies.
• Preparing all reports for brokerage companies.
• Handling the brokers complains.
• Welcoming visitors and maintaining database for them.
• Managing the reception area.
• Handling and prioritizing all outgoing or incoming correspondence.
• Conducting quality control calls.
• Direct clients complain to the responsible customer service team.
• Responsible for day to day administrative functions.
• Assisting in resolving any administrative problems.
• Organizing, arranging and coordinating meetings.
• Preparing reports if required.
• Maintain executive’s agenda and assist in planning appointments, board meetings, conferences etc.
• Attend meetings and keep minutes.
• Receive and screen phone calls and redirect them when appropriate.
• Handle and prioritize all outgoing or incoming correspondence (e-mail, letters, packages etc.).
• Make travel arrangements for executives.
• Handle confidential documents ensuring they remain secure.
• Prepare invoices or financial statements and provide assistance in bookkeeping.
• Monitor office supplies and negotiate terms with suppliers to ensure the most cost-effective orders.
• Maintain electronic and paper records ensuring information is organized and easily accessible.
• Conduct research and prepare presentations or reports as assigned.
- Attracts potential customers by answering service questions; suggesting information about service.
- opens customer accounts by recording account information.
- Maintains customer records by updating account information.
- Resolves service problems by clarifying the customer's complaint; determining the cause or adjustment; following up to ensure resolution.
- Recommends potential services to management by collecting customers information and analyzing customer needs.
- Prepares product or service reports by collecting and analyzing customer information.
- Contributes to team effort by accomplishing related results as needed.
• Resolving calls efficiently and effectively.
• Working on Customer Relationship Management (CRM) system to provide and analyze insightful data for Marketing and Customer service purposes.
• Plans, prepare, and devises work schedules, according to workloads,
Observes and evaluates workers' performance.
• Communicates with other departments and management to resolve problems and expedite work.
• Manages the resolving complaints process and making sure it is professional and efficient.
• Develop feedback or complaints procedures upon analysis.
• Coordinate with other departments to discuss and implement possible improvements to customer service.
• Create and manage surveying customers to get insights about the level of customer service and communicated image.
• Accuracy in handling all assigned tasks.
• Maintain professional work relationships with colleagues, manager.
• Coordinate the activities of staff members by effectively and efficiently handling scheduling and work assignment duties.
• Ensure the implementation & the development of organizational strategies, policies and practices.
• Quickly assess the effects of changing circumstances and develop strategies that will minimally influence other departments.
• Maintain all contact management databases and systems.
• Assist with event and program preparation, planning and execution.
• Identify problems in operations processes and ensure that they are resolved in a time-efficient manner.
• Brief and debrief all participants of every project or program that the company has undertaken.
• Maintain accurate operations materials and documents for reference purposes.
• Plan, direct and coordinate administrative efforts such as records and information management, mail distribution and office support services.
• Create reports on company functionality on a periodic basis and discuss deficiencies and ways of improvement with senior management.
• Ensure that multiple projects meet their projected deadlines effectively.
• To create, arrange and operate tours and travel programs.
• To organize vacation, holidays packages by coordinating with airlines, hotels.
• To report the pending or the overbooking situation and offer alternatives.
• To follow up all clients requests related to their hotel accommodation booking.
• To send reports of empty rooms allocations to Tour Operators.
• Client’s satisfaction and to earn their loyalty for future travel.
• To help the foreign tour operator, as the local agent, by finding competitive offers with the hotels in resort to assist them in selling and promoting the destination.
• Attracts potential customers by answering product and service questions; suggesting information about other products and services.
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Maintains financial accounts by processing customer adjustments.
• Recommends potential products or services to management by collecting customer information and analyzing customer needs.
• Prepares product or service reports by collecting and analyzing customer information.
• Attracts potential customers by answering product and service questions; suggesting information about other products and services.
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Maintains financial accounts by processing customer adjustments.
• Recommends potential products or services to management by collecting customer information and analyzing customer needs.
• Prepares product or service reports by collecting and analyzing customer information.