Projects Coordinator
Boodai Trading Company
Total years of experience :7 years, 3 Months
• Creating contracts, projects, sales orders, and local/foreign requisitions using Oracle Fusion Software.
• Generating reports related to running projects, stock availability, and sales performance.
• Updating weekly sales forecast to track receivables.
• Coordinating project tasks and activities among team members, and ensuring that
everyone is clear on their responsibilities and deadlines.
• Maintaining project documentation, including project schedules, status reports,
meeting minutes, and other relevant records.
• Coordinated and managed the General Manager's calendar, including scheduling meetings, and appointments, and ensuring that their time was optimized efficiently.
• Prepared weekly sales and stock aging inventory reports, presentations, and other documents as required. Maintained and organized important documents, files, and records.
• Assisted in the preparation of meeting materials, agendas, and presentations and attended meetings as needed, took minutes, and followed up on action items.
• Handled sensitive and confidential information with the utmost discretion and maintained the highest level of confidentiality at all times.
• Collaborated with other departments and team members to facilitate effective communication and workflow between the executive office and the rest of the organization.
• Maintained the company's website, ensuring that it remains up-to-date, informative, and engaging for visitors.
-Manage and process all vendor invoices and ensure the integrity of all payments.
-Provide an optimal level of assistance to various departments and reporting it to the CFO.
-Evaluate all check requests and monitor all invoices for accuracy.
-Performing daily online transfers to suppliers and communicating updates via email.
-Coordinate with suppliers and maintain records of all payment status.
- Assist in employee relations
- Preparing request documents and following up with banks regarding any matters related to the company's accounts.
-Assist with maintaining all files, both electronic and hard copy format
- Provide general office administrative duties
- Work cooperatively and jointly to provide quality customer service
Coordinating executive communications, including taking calls, responding to emails and interfacing with clients.
• Prepare internal and external corporate documents for team members and industry partners.
• Scheduling meetings and appointments and manage travel itineraries
• Arranging corporate events to take place outside of the workplace.
• Develop and sustain a level of professionalism among staff and clients.
• Attending weekly meetings and reporting meeting minutes to the General Manager.
• Supervising the stock keepers and keeping track of orders and deliveries.
• Receiving website orders and ensuring that customers receive it on time as per their request.
• Excellent background in website and content management.
• Ensuring consistency and tracking the website performance by sending quarterly reports to the General Manager.
• Preparing sales Quotation for all orders using inventory management system
• Gained an enormous amount of knowledge in depth about luxury brands, aesthetics, and inspirations
• Done a presentation on a few luxury brands at the end of the training session
• Educated customers about luxury brands
• Reporting monthly sales/feedback to the store manager
• Established a powerful background in luxury sales, product knowledge, and other luxury-oriented services
• Worked in coordination with the styling manager of Bloomingdales and Harvey Nichols and helped in merchandising exclusive fashion items for Bloomingdales grand opening
• Built and strengthened relationships with customers, dealt with different nationalities and personalities and put always the customers at ease.
• Ensured the achievement of individual and Store goals, enhancing and developing the business
• Focusing on individual monthly/daily target.
• Rewarded for achieving the highest “Average Basket” During the first quarter.
• Received some positive feedback for delighting the customers and resolving their complaints
• Generated an average sale of 3, 000 - 10, 000 K.D. every month to boost sales in my department.
• Bilingual with fluency in both English and Arabic and excellent communication skills with customers
• Assisting visual merchandisers when it comes to styling or visual display and coordinating with the personal shopping department during events
•Recognized and rewarded outstanding work performance for cultivating a positive and collaborative customer service culture.
•Worked with the marketing/brand team and helped in organizing many events where we had exclusive brands launched such as “Adidas x Topshop originals”, “Kendal and Kylie “and “Ivy Park”.
•Coordinated with the marketing team members for updates, new campaigns, and upcoming events.
•Collaborated with bloggers to promote personal shopping in the Middle East.
•Maintained a good customer relationship by providing them other services such as personal styling tips and updates through email and social media.
•Following up with over 30 to 50 customers (VIPs, and Instagram bloggers) each week to verify that they were satisfied with their purchases and also to book appointments
• Preparing weekly reports to track the sales performance, Percentage mix, ATV, IPC, and appointments booked .
•Compensating with 10% of the total store sale each week.
•Actively pursued personal learning and development opportunities.
•Determined customer needs by asking relevant questions and listening actively to the responses.
•Mentored new sales associates and summer interns to contribute to the store’s positive culture.
•Assisting customers/VIPs and providing them with an excellent shopping experience
•Maintaining the company's standards as required, achieving business plan while considering major retail ratios (such as ATV, IPC, Conversion and daily sales).
•Handling cash while applying point of sale procedures and completing retail transactions.
•Preparing reports and filing transactions that have to do with daily sales and other cash activities as per required for audit.
•Operated a cash register for cash and credit card transactions with 100% accuracy.
•Stocked and replenished merchandise according to store merchandising layouts.
•Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
•Handled all customer relations issues in a gracious manner and in accordance with company policies.
•Welcomed customers into the store and helped them locate items.
•Educated customers about the brand to incite excitement about the company’s mission and values.
•Shared best practices for sales and customer service with other team members to help improve the store’s efficiency
•Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
•Verified that all customers received receipts for their purchases.
•Followed merchandising guidelines to present visually appealing displays.
•Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
•Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.
•Communicated clear expectations and goals to each team member.
•Maintained established merchandising standards, including window, sales floor, and promotional displays
•Preserved a perfect attendance record.
Assisted the school counselor and teachers in daily school duties.
Provided a useful guide for IG students and new admissions
Participated in several school activities
Gave an inspirational speech on “How to be successful in your future career” to the student - school - council.
Instructed and supervised new admissions while taking their admission school test
Updated the company asset list on the company system
Analysed the company salary scale
Prepared the employee satisfaction questionnaire
Prepared courier price analysis
Initiated contacts with insurance companies to get health insurance packages for 2013
University Education: Bachelor degree in financial and administrative sciences University Courses of Relevance: Foundation of finance, Human resource management, Foundation of investment, Investment and portfolio management, Corporate finance, Business policy and strategic management, Venture capital management, Financial institution management, Financial derivatives, Commercial bank management, International finance, Global business policy and strategy
High School Education: Completed 8 O-levels and 1 AS level all including, English, math, business studies, information technology , physics and chemistry .