Head of community management
Diwanee
مجموع سنوات الخبرة :15 years, 5 أشهر
- Manages team's tasks distribution and time management
- Recruits community managers for vacancies in the team
- Trains team in subjects relevant to their work; Publishing on Instagram, brand mindset etc.
- Supports in content creation especially Arabic content
- Researches trends on social media to stay ahead of the game
- Acts as the point of contact for clients for digital management matters
- Sets digital strategies for clients bearing in mind particular needs and specific requirements
- Addresses client queries effectively and in a timely manner
- Coordinates with different teams (design, video, media buying etc...) to ensure delivering the best service
- Stays up-to-date with digital technology trends
- Created content for global brands that is targeted to GCC
- Moderated Social media pages and managed the community in a professional manner
- Reported on performance on a regular basis and depending on client's needs
- assisted in writing strategies and pitches focusing on social media
Social media marketing - community management
To provide secretarial support to all departments and personel and assist the company executive assistant in her duties
• Created an accurate and up-to-date database for artworks
• Created a fine developed contact list for all the clients, artists and press contacts
• Designed and published the gallery website
• Regularly sent newsletters to update clients about exhibitions and new available artworks
• Made inventories on regular basis for warehouses and storage spaces
• Assisted with the gallery director in exhibitions coordination, business meetings, and artworks showcase
• Ensured that all client documents and paperwork (invoices, receipts, certificates…) were maintained and stored in a safe and confidential manner at all times
• Maintained press updates
• Maintained webmail flow and distributed it to the proper departments
• Kept tracking Arab newspapers and created a file for interesting articles on daily basis
• Supervised the newspaper website and coordinated with related staff for any upgrades or improvements and with web company for any problems
• Kept tracking news agencies (AFP, Reuters, MENA…) news flow and coordinated with related staff for any problems or improvements