Assistant Branch Manageress - Retail and SME Banking Division attached
Nations Trust Bank PLC
Total years of experience :10 years, 0 Months
Nations Trust Bank PLC
• Assistant Branch Manageress - Retail and SME Banking Division attached to the Wennappuwa Branch From May 2012 to date
• Senior Banking Assistant- Retail and SME Banking Division, Kadawatha, Negombo ( November 2006 To May 2012)
• Banking Assistant - Retail and SME Baking Division, Mahabage, Wattala ( August 2004 to November 2006)
KEY CAREER HIGHLIGHTS OF CURRENT EMPLOYMENT:
As the Assistant Branch Manageress
o Currently working as an Assistant Branch Manageress attached to Wennappuwa Branch while overlooking the branch operations and carrying out duties, ensuring a smooth operation whilst adhering to the laid down procedures. The following areas are under direct supervision
• Cash Operations
• Account Opening
• Pawning Operations
• Branch GL Reconciliations
• Overall Cost Management
• Trade and SME related transactions and operations
• Branch Customer service
Duties and Responsibilities
Manage the Branch operations and ensure that operation of branch transactions are smooth and agreed service levels are maintained with the tellers and front office staff.
• Ensure that high level of service is maintained by staff and effective measures are implemented managing the resources effectively.
• Ensure that errors are zero and no frauds or operational losses are encountered.
• Ensure high level of productivity and efficiency levels are maintained at all times which will ensure that cost management levels are within the controls
• Ensure Cross selling functions are performed by the tellers and hot leads are provided from the counters as sales leads.
• Ensure the Internal accounts and GL Accounts are reconciled daily and reported correctly without any delays to the reporting authority.
• Ensure all staff are aware of the operational procedures and have read and understood the operations manual.
• Ensure proper CRM practices are performed in the absence of the branch manager in delivering unparallel customer service to the high net worth individuals.
Accomplishments
• Was able to achieve a GOOD rating for audit continuously.
• No operational losses or frauds reported.
• Able to serve the customers without any complaints and within the agreed service levels.
• Cost management levels are with the agreed budgets
As the Senior Banking Assistant:
o Senior Banking assistant role in the branch is vital in the sense that it links the supervisory roles with the front end staff. The lead role in the branch needs to be played by the Senior Banking Assistant.
Duties and Responsibilities
• To ease the pressure generated on the Assistant Branch Manager and help the branch operations.
• Day to day authorization of transactions
• Verification of account opening and authorization.
• Act as an officer on holiday banking and weekend banking
Accomplishments
• Achieved the set objectives and was able to exceed expectations
• Deadline and turnaround times met
• No Customer complaints
• Agreed customer service levels achieved.
As the Banking Assistant and Inner Circle Ambassador
Duties and Responsibilities
• Carry out daily cash transactions
• Account opening and initial customer screening
• Achieving the No of Accounts and Volumes in the Inner circle category
• Customer relationship management of the Inner circle customers.
Accomplishments
• Able to over achieve the Inner circle targets in No's and Volumes.
• TAT (transaction turnaround Time) achieved at the teller counters.
SKILLS AND EXPERTISE
• Branch Operations • Credit Documentation
• General Management • Pawning Operations
• Cost Management • Retail Banking
• Sales and Cross Sell
• Customer Service
• Customer Relationship Management
• Diploma In Computer Science - NIBM • Bachelor Of Information Technology (BIT) first year completed - University of Colombo