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Nader Sharaf, Call Center– Email/ChatSupport (English)– CustomerService Representative

Nader Sharaf

Call Center– Email/ChatSupport (English)– CustomerService Representative·Mendenhall ContactCenter

Egypt

High school or equivalent, Industrial diploma

Work experience

Total years of experience: 5 years, 1 months

Call Center– Email/ChatSupport (English)– CustomerService Representative

January 2023 - January 2024

Mendenhall ContactCenter

Beaumont, Canada •Remote

January 2023 - January 2024

• Handled inbound and outbound email and live-chatinquiries, consistentlyachieving a 95% satisfaction
rating.
• Resolved technical and billing issuesforan international clientbase, adhering to SLA targets.
Company industry:
Call Centers & Customer Care Outsourcing

Professional Hotel Services– GuestServicesAssociate

January 2020 - December 2022

Evermere Hotel

Cairo, Egypt •Hybrid

January 2020 - December 2022

• Provide front-desk assistance, concierge support, and coordinate guest requeststo ensure a premium experience.
• Manage reservation systems, processcheck-ins/check-outs, and liaise with housekeeping and maintenance
teams.
Company industry:
IT Services

ItTechnician

January 2021 - January 2021

Techno ltd

Cairo, Egypt

January 2021 - January 2021

• Managed and maintained internal networksfor hospitals, supermarkets, and government
organizations.
• Repaired electronicdevicesand performed hardware/software troubleshooting.
• Provided on-site supportforcritical infrastructure, ensuring minimal downtime.
Company industry:
IT Services

ItTechnician

January 2020 - January 2021

Al resala

Cairo, Egypt

January 2020 - January 2021

• Delivered routine IT supportand maintenanceacrosstheorganization.
Company industry:
Primary, Prep, & Secondary School

Warehouse Worker

January 2019 - January 2021

LogisticsSolutions Inc.

Cairo, Egypt

January 2019 - January 2021

• Received and processed incoming shipments, ensuring accurate inventory counts.
• Picked and packed ordersforshipment, following established procedures.
• Assisted in loading and unloading trucksasneeded.
• Improved orderfulfillmentefficiency by 20% through optimized picking and packing processes.
Company industry:
Warehousing

Education

MeetKhalafschool vocational high school

January 2024

January 2024

High school or equivalent, Industrial diploma

Egypt

Skills

BILLING
Intermediate
BILLING
Intermediate
COMPUTER HARDWARE
Intermediate
COMPUTER HARDWARE
Intermediate
COMPUTER PROGRAMMING
Intermediate
COMPUTER PROGRAMMING
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
HOUSEKEEPING
Intermediate
HOUSEKEEPING
Intermediate
INFORMATION TECHNOLOGY
Intermediate
INFORMATION TECHNOLOGY
Intermediate
MOBILE DEVICES
Intermediate
MOBILE DEVICES
Intermediate
NETWORK TROUBLESHOOTING
Intermediate
NETWORK TROUBLESHOOTING
Intermediate
OPTICS
Intermediate
OPTICS
Intermediate
PROFESSIONAL NETWORKING
Intermediate
PROFESSIONAL NETWORKING
Intermediate

Languages

English

Expert

Arabic

Native Speaker

German

Beginner

Training and Certifications

Certifications
CinematicAI course
401College Prep English II
CompTIA A+
FOA Certified Fiber Optic Technician