Property Wealth Executive
The First Group
Total des années d'expérience :15 years, 6 Mois
- Manage project development, schedule and phases from beginning to end
- Manage and oversea Curriculum development and conduct training when needed
- Full responsibility of event preparation as well as execution
- Reports to the Operations Manager
- Work closely with the HR to hire part time employees to assist in the conduction of program
- Assist in WellSpring part time leadership program and work closely to program director
- Monitor, train and evaluate part time staff during WellSpring events
- Assist in WellSpring training plans and work closely to OD manager
-Owned and managed the client relationship: resolving calls efficiently and effectively.
- Communicated positively with all involved parties to facilitate customer's reception of the expected distinguished service.
- Worked as part of a team to ensure offering world-class Customer Service at all times.
- Ensured service level agreements are met and maintained.
- Mentored and supported new employees.
-Company representative and Marketer.
-Coordinated Training events and conferences.
-Training preparation and execution.
-Public speaking preparation.
-Crossing cultural skills coaching.
Apply basic working knowledge of systems, procedures, customers, products and processes to perform assigned functions with moderate reliance on others for direction.
Work requires some judgment but is performed primarily according to standard procedures with close supervision
Provide responsive and competent customer support within a call center environment. Ensure that all customer issues are resolved at the first instance.
May respond to customer inquiries by referring them to published materials, secondary sources or more senior staff.
Continuously work for exceptional customer experience, resulting in high customer satisfaction scores.
Deliver and exceed customer-specified service levels for handle time.
Learn, understand, retain and regularly update and demonstrate product/process knowledge.
Track, document and retrieve information in call tracking database.
Project Coordinator in a research about the Teenagers Behavior & Attitudes.
was responsible for hiring and interviewing employees and responsible for the final results of the project and submitting it to the head office in the states.
I was responsible for the process of three projects related to “Education fund”, “Artificial Limbs” &”small project fund” field as a part timer.
Worked as an Interviewer in a Micro-Finance and Life Insurance projects, responsible for over 150 interviews.