Front Office Manager
Le Meridien Abu Dhabi
مجموع سنوات الخبرة :6 years, 3 أشهر
Responsible for all front office functions and staff by managing day to day operations, promoting quality product that meets standards and meeting the expectations of the customers on a daily basis. Directs and works with managers and associates to successfully execute all front office operations, including guest arrival and departure procedures. Strives to continually improve guest and associate satisfaction and maximize the financial performance of the department. Develops specific goals and plans to prioritize, organize, and accomplish work. Understands the impact of departments operations on the overall property financial goals and objectives and manages to achieve goals. Develop plans to increase occupancy and ADR through walk-ins and up selling at the front desk. Perform other duties as assigned from general manager
Ensure the front office team delivers a great service, professional attention and personal recognition. Ensure guests are greeted upon arrival and make time to engage with guests. Respond appropriately to guest complaints, solicit feedback and build relationships to drive continuous improvement in guest satisfaction. Conduct routine inspections of the front office and public areas and take immediate actions to correct any deficiencies. Manage day-to-day staffing needs, plan and assign work and establish performance and development Help prepare annual departmental operating budget and financial plans. Monitor budget and control labour costs and expenses with a focus on rate strategy, building initiatives and inventory management. Oversee night audit function and preparation of daily financial reports. Develop plans to increase occupancy and ADR through walk-ins and up selling at the front desk. Perform other duties as assigned from general manager
Manage and monitor the daily overall resort operations Maintains smooth relationships between management and guests by, attending to guests' complaints, requests and inquires Frequently reviews the arrival report, thus ensuring all VIPs and special request rooms are blocked Make necessary round of the entire hotel property and inspects, as outlined in MOD check list and makes recommendations to General manager. Coordinates with security in the investigations of irregularities and undesirable guests, assists with filling out loss and incident reprt according to company policy Working closely with the General manager to achieve resort targets and budget
Manage and monitor the performance for the Concierge of 30 team members Deliver a memorable experience to IHG guests with a swift and personal service. Resolve guest Issues and use their feedback to improve guest satisfaction. Manage daily staffing needs, plan and assign work along with the hotel manager Develop the front office team and Improve their performance through coaching and feedback. Create performance and development goals for colleagues by recognizing good performance.
Make sure the Member relations team are up to date with all the Information and events and to have full knowledge about the upcoming activities Plans and implements strategies to meet resort membership goals. In charge of all the leasing chalets in the resort, annual and daily rental Understand and own the General Job Responsibilities which was required from the General Manager Greet members upon their arrival to the resort and making sure to get feedback and suggesstion Responsible for optimizing the renewals of memberships and to achieve organizational profitability. Ensure all members / guest complaints and handled promptly and efficiently and responded as per standards and policy. Working closely with the Sales and Marketing to achieve membership targets Participate and contribute in regular meetings to review departmental performance.