Branch Manager
You Baby Studio
Total des années d'expérience :8 years, 2 Mois
• Develop a target plan per photographer/ booking/ AVO/ up-sale (long-term and short-term), decompose and allocate quotas among team
• Plan hiring requirements in accordance with the sales plan and forecasting schedules according to work volume
• Train new and existing employees, develop the team's skills, and conduct training sessions
• Continuously assess and review customer feedback, industry trends, and competitive benchmarks to identify opportunities for improvement
• Oversee direct and cross-functional team's performances, including but not limited to achievement of sales plan, reporting, team performance evaluation, call analysis, communications, quality control, lead, and complaint management
• Generate and track Customer Satisfaction Surveys at various milestones of the customer journey
• Implement best practices for continuous improvement in customer experience across all functions
• Track loyalty program
• Prepare comprehensive weekly and monthly reports covering team activities, services, upsales, complains, defaults, etc
• Participate in the hiring of the direct team together with the HR department
• Maintain open and effective communication with the company's leadership team
Doing an Express Channel Audit;
Creating a Content Plan;
Searching for trends, video topics;
Doing a Competitor Analysis;
Doing a Video Search Engine Optimization (SEO). Uploading videos;
Doing Monthly YouTube Channel Analytics and based on that Monthly Performance Report;
Keeping on tracking YouTube metrics and KPI’s;
Making Thumbnails;
Communicating with a video editor on a daily basis.
• Implementation and execution of the determined plan;
• Organization of uninterrupted, profitable operation of the
store;
• Monitoring compliance with all technologies and business
processes;
• Ensuring Sales growth and cost minimization;
• Providing the necessary administrative work;
• Active use of the principles of staff management - creating
a better team;
• Motivation, training and improvement of employees to
achieve high results and their further development in the
company;
• Ensuring effective interaction with the central office.
• Coach and support other team members;
• Maintain and monitor store inventory;
• Ensure that the store is clean, safe and presentable for customers;
• Greet and assist customers as necessary when other sales associates are busy;
• Conduct regular audits of the store’s physical and practical condition to ensure quality;
• Maintain product levels appropriately;
• Process sales when necessary;
• Generate and review daily sales report.
• Providing of great customer service;
• Assisting shoppers to find the goods and products they are looking for;
• Being responsible for processing cash and card payments;
• Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses;
• Monitors competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques, etc.;
• Recommends changes in products, service, and policy by evaluating results and competitive developments;
• Resolves customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management;
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies;
• Contributes to team effort by accomplishing related results as needed;
• Answer questions regarding the store and its merchandise.