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Mohammed Nadheer, Workforce Management Officer

Mohammed Nadheer

Workforce Management Officer·Teleperformance - India

India

Bachelor's degree, Information Technology

Work experience

Total years of experience: 9 years, 9 months

Workforce Management Officer

October 2016 - Present

Teleperformance - India

Indore, India Remote

October 2016 - Present

1) Billing tracking
2) RNP tracking
3) Capacity planing
4) Discussion hiring- TA/OPS/ clients
5) Keep check on compliance
6) highlight leakages
7) Client ID revocation complaince tracking
8) CoC norms tracking

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Education

ANNA University Chennai

January 2010

January 2010

Bachelor's degree, Information Technology

India

Project: Controlling mobile through Bluetooth & Wi-Fi 1st in Inter College Marketing. 2nd in Inter College Paper Presentation Event Organizer in various technical events.

Skills

C PROGRAMMING LANGUAGE

Intermediate

HTML SCRIPTING

Intermediate

INFORMATION TECHNOLOGY

Intermediate

MICROSOFT OFFICE

Intermediate

NET FRAMEWORK

Intermediate

ORACLE DATABASE ADMINISTRATION DBA

Intermediate

POWER BI

Intermediate

VISUAL BASIC PROGRAMMING LANGUAGE

Intermediate

VISUAL C++ PROGRAMMING LANGUAGE

Intermediate

WORKFORCE MANAGEMENT

Intermediate

Languages

English

Beginner

Hindi

Beginner

Malayalam

Beginner

Hobbies and interests

Learning New Skills