Nadia Ngo

• Managed bookkeeping tasks ensuring accuracy and timely
processing
• Processed weekly payroll and ensured staff payments were
correct
• Created and managed staff rosters and confirmed shifts
• Responded to client enquiries via email, phone, and social
media platforms
• Developed and maintained social media content and
managed pages to enhance engagement

• Aided with general enquiries via phone and email
• Supported in-house guests at Crown Hotels with various
requests
• Handled restaurant and spa reservations and enquiries
efficiently
• Delivered excellent customer service in a fast-paced
hospitality environment

• Created engaging social media posts and stories to
promote the business
• Managed client enquiries via text, email, and social media
channels
• Scheduled and managed client appointments to optimize
daily operations

• Delivered expert advice on Telstras products and services
to meet customer needs
• Built and maintained strong customer relationships
through active listening and personalised solutions
• Achieved sales targets consistently while upselling plans,
devices, and accessories
• Assisted customers with troubleshooting and resolving
product/service issues
• Maintained up-to-date knowledge of industry trends,
promotions, and competitive offerings
• Used CRM software to track sales activities and customer
interactions