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تم إلغاء حظر المستخدم بنجاح
ناديه Platonova , Managing Consultant (Freelance)

ناديه Platonova

Managing Consultant (Freelance)·Upfront HR

الإمارات العربية المتحدة

بكالوريوس, Psychology

الخبرة العملية

مجموع سنوات الخبرة: 13 سنوات, 3 أشهر

Managing Consultant (Freelance)

مارس 2021 - سبتمبر 2022

Upfront HR

دبي، الإمارات العربية المتحدة

مارس 2021 - سبتمبر 2022

• Seeking clients, organizing meetings, preparing the contracts
• Negotiating and signing the contract
• Building the strategy of the hiring process
• Recruiting for hospitality properties, F&B and FMCG companies
• Source candidates using and building a pipeline
• Performing the interviews daily
• Perform reference checks as needed
• Facilitating the offer process by extending the offer and negotiating employment terms
• Managing onboarding and new hire process
• Stay abreast of recruiting trends and best practices
• Managing the overall interview, selection, and closing process
• Ensuring all screening, hiring, and selection by employment laws and regulations
Reason for leaving: Looking for full- time job

مجال الشركة:
الاستعانة بالمصادر الخارجية للموارد البشرية
الدور الوظيفي:
الموارد البشرية والتوظيف

Area Manager

فبراير 2016 - مارس 2021

1847 Male Executive Grooming Company

دبي، الإمارات العربية المتحدة

فبراير 2016 - مارس 2021

Responsible for total operational issues at the Luxury male grooming salon; managing 3 locations, over 70 members staff including the customers numbering over 5, 500 treatments per month per salon; and developing ongoing customer service, conducting the training on services and retail products for the existing staff and new joiners
• Maintained knowledge of all salon services, products, treatment menus, and barber shop services as brand standards.
• Creating the SOP standards
• Involved in budgeting for the year for each location
• Managed inventory control to ensure the cost of sale was maintained within budget levels.
• Provided leadership, support, direction, and supervision of staff in the daily operations to ensure excellent performance and client experience.
• Responsible for the daily operations of the salon to maximize daily revenues in accordance with the budgetary guidelines to capture full revenue potential.
• Responsible for training all support staff and management for all locations.
• Increase business by developing innovative marketing programs
• Opening and setting up the new branches
Reason for leaving: completed 5 years contract

مجال الشركة:
خدمات الدعم التجاري الأخرى
الدور الوظيفي:
الإدارة

Branch Manager

يوليو 2015 - نوفمبر 2015

Cryo Health

الإمارات العربية المتحدة

يوليو 2015 - نوفمبر 2015

• Managing the Cryo Health Spa
• Explained product uses and benefits of the treatment
• Increase business by developing innovative marketing programs
• Ensured the highest levels of client satisfaction by managing client requests, anticipating client needs, and resolving client criticisms.
• Performed recruiting, hiring, discipline, evaluation, pay-rate adjustment, termination, training and development, and other aspects related to spa personnel.
• Setting and achieving targets
• Commission structure
• Establishing a long-term relationship that increased business and developed additional opportunities through referrals and networking
• Keep the spa operating profitably according to budgetary guidelines
• Preparing monthly and daily reports, profit and loss, staff roster, guest satisfaction and etc
Reason of leaving: for a better opportunity

مجال الشركة:
خدمات الرعاية الصحية الأخرى
الدور الوظيفي:
الإدارة

Spa Manager

مارس 2014 - يوليو 2015

Rixos Bab Al Bahr

رأس الخيمة، الإمارات العربية المتحدة

مارس 2014 - يوليو 2015

o • Managing both Male and Female Spas
• Leading and motivating Staff with incentives & training to upsell treatments & retail selling
• Performed all aspects of profit and loss, including services and product revenue, controllable expense, sales mix, and financial ratio targets.
• Ensured the highest levels of client satisfaction by managing client requests, anticipating client needs, and resolving client criticisms.
• Performed recruiting, hiring, discipline, evaluation, pay-rate adjustment, termination, training and development, and other aspects related to spa personnel.
• Setting and achieving targets
• Monitoring Spa Budgets
• Stock control
• Arranging promotional events, creating design
• Staff reviews and appraisals
• Ensured spa facility was cleaned and maintained for clients and employees.
• Accurately measured inventory placed an order, controlled the stock, and ensured the professional product needed for services was stocked and orderly.
• Building and maintaining a happy and reliable team of therapists
• Developing Membership programs
Reason for leaving: moved to Dubai

مجال الشركة:
الضيافة والسكن
الدور الوظيفي:
الإدارة

Guest Relation Manager

يوليو 2013 - أكتوبر 2013

Blue Bay Beach Resort and Spa

Zanzibar، تنزانيا

يوليو 2013 - أكتوبر 2013

o • Making daily reports of the guests
• Presenting at the reception to receive guests
• Leading Guest Relations Team
• To arrange for extra facilities for VIP guests (special dinners, amenities to the room, etc.)
• Strong ability to solve problems - identify and find solutions.
• Excellent organization and management skills.
• Fully familiar with the Front Office policies and procedures and possesses a general knowledge of the hotels and local policies.
• Responsible for the drivers, and cars, arranging the pickup of the guests and excursions
• Organizing Weddings, birthdays, and anniversary events
• To be present at the reception to receive guests
Reason for leaving: the hotel was sold to other owners (temporarily closed)

مجال الشركة:
الضيافة والسكن
الدور الوظيفي:
الإدارة

Spa Manager

يونيو 2011 - أكتوبر 2011

Aegean Melathron Hotel 5* Hotel

Thessaloniki، اليونان

يونيو 2011 - أكتوبر 2011

• Managing Spa Operation
• Leading and motivating Staff with incentives & training to sell and upsell treatments & retail selling
• Setting and achieving targets
• Monitoring Spa Budgets
• Stock control
Seasonal job

مجال الشركة:
الضيافة والسكن
الدور الوظيفي:
الإدارة

Front Desk Supervisor

مايو 2007 - أكتوبر 2011

Sani Resort Hotel 5 *, Costa Lindia Beach Resort (seasonal job)

Thessaloniki، اليونان

مايو 2007 - أكتوبر 2011

o • Received and greeted guests
• Handling complete procedures of check-in and check out
• Answered customers’ calls and guided them by solving their predicaments.
• Sorted general complaints and issues of workers and customers.
• Handling cashiering
• Performed all front office duties when necessary
• Handled delicate situations, such as - customer requests, special needs, and complaints.
• Collected emails and replied as per the instructions of seniors and managers.
• Provided back-office support to other departments when required.
• Handling the shift and monitoring the performance of the Team

مجال الشركة:
الضيافة والسكن
الدور الوظيفي:
السياحة والضيافة

التعليم

Moscow Pedagogical University

يناير 2009

يناير 2009

بكالوريوس، Psychology

روسيا

,

Musical Pedagogical University

يناير 2005

يناير 2005

دبلوم عالي، Theory of Music

روسيا

,

Skills

Leadership
Expert
Leadership
Expert
Consultancy
Expert
Consultancy
Expert
Guest Relations
Expert
Guest Relations
Expert
Recruitment
Expert
Recruitment
Expert
Operation
Expert
Operation
Expert
RECEPTIONIST
Expert
RECEPTIONIST
Expert
FRONT OFFICE
Expert
FRONT OFFICE
Expert
MANAGEMENT
Expert
MANAGEMENT
Expert
MICROSOFT OFFICE
Expert
MICROSOFT OFFICE
Expert
ORGANIZATIONAL SKILLS
Expert
ORGANIZATIONAL SKILLS
Expert
Leadership
Expert
Leadership
Expert
CUSTOMER RELATIONS
Expert
CUSTOMER RELATIONS
Expert
Time Management
Expert
Time Management
Expert
TRAININGS
Expert
TRAININGS
Expert

اللغات

الانجليزية
متمرّس
الفرنسية
مبتدئ
اليونانية
متوسط
الايطالية
مبتدئ
الروسية
اللغة الأم