ناديه Platonova

• Seeking clients, organizing meetings, preparing the contracts
• Negotiating and signing the contract
• Building the strategy of the hiring process
• Recruiting for hospitality properties, F&B and FMCG companies
• Source candidates using and building a pipeline
• Performing the interviews daily
• Perform reference checks as needed
• Facilitating the offer process by extending the offer and negotiating employment terms
• Managing onboarding and new hire process
• Stay abreast of recruiting trends and best practices
• Managing the overall interview, selection, and closing process
• Ensuring all screening, hiring, and selection by employment laws and regulations
Reason for leaving: Looking for full- time job

Responsible for total operational issues at the Luxury male grooming salon; managing 3 locations, over 70 members staff including the customers numbering over 5, 500 treatments per month per salon; and developing ongoing customer service, conducting the training on services and retail products for the existing staff and new joiners
• Maintained knowledge of all salon services, products, treatment menus, and barber shop services as brand standards.
• Creating the SOP standards
• Involved in budgeting for the year for each location
• Managed inventory control to ensure the cost of sale was maintained within budget levels.
• Provided leadership, support, direction, and supervision of staff in the daily operations to ensure excellent performance and client experience.
• Responsible for the daily operations of the salon to maximize daily revenues in accordance with the budgetary guidelines to capture full revenue potential.
• Responsible for training all support staff and management for all locations.
• Increase business by developing innovative marketing programs
• Opening and setting up the new branches
Reason for leaving: completed 5 years contract

• Managing the Cryo Health Spa
• Explained product uses and benefits of the treatment
• Increase business by developing innovative marketing programs
• Ensured the highest levels of client satisfaction by managing client requests, anticipating client needs, and resolving client criticisms.
• Performed recruiting, hiring, discipline, evaluation, pay-rate adjustment, termination, training and development, and other aspects related to spa personnel.
• Setting and achieving targets
• Commission structure
• Establishing a long-term relationship that increased business and developed additional opportunities through referrals and networking
• Keep the spa operating profitably according to budgetary guidelines
• Preparing monthly and daily reports, profit and loss, staff roster, guest satisfaction and etc
Reason of leaving: for a better opportunity

o • Managing both Male and Female Spas
• Leading and motivating Staff with incentives & training to upsell treatments & retail selling
• Performed all aspects of profit and loss, including services and product revenue, controllable expense, sales mix, and financial ratio targets.
• Ensured the highest levels of client satisfaction by managing client requests, anticipating client needs, and resolving client criticisms.
• Performed recruiting, hiring, discipline, evaluation, pay-rate adjustment, termination, training and development, and other aspects related to spa personnel.
• Setting and achieving targets
• Monitoring Spa Budgets
• Stock control
• Arranging promotional events, creating design
• Staff reviews and appraisals
• Ensured spa facility was cleaned and maintained for clients and employees.
• Accurately measured inventory placed an order, controlled the stock, and ensured the professional product needed for services was stocked and orderly.
• Building and maintaining a happy and reliable team of therapists
• Developing Membership programs
Reason for leaving: moved to Dubai

o • Making daily reports of the guests
• Presenting at the reception to receive guests
• Leading Guest Relations Team
• To arrange for extra facilities for VIP guests (special dinners, amenities to the room, etc.)
• Strong ability to solve problems - identify and find solutions.
• Excellent organization and management skills.
• Fully familiar with the Front Office policies and procedures and possesses a general knowledge of the hotels and local policies.
• Responsible for the drivers, and cars, arranging the pickup of the guests and excursions
• Organizing Weddings, birthdays, and anniversary events
• To be present at the reception to receive guests
Reason for leaving: the hotel was sold to other owners (temporarily closed)

• Managing Spa Operation
• Leading and motivating Staff with incentives & training to sell and upsell treatments & retail selling
• Setting and achieving targets
• Monitoring Spa Budgets
• Stock control
Seasonal job

o • Received and greeted guests
• Handling complete procedures of check-in and check out
• Answered customers’ calls and guided them by solving their predicaments.
• Sorted general complaints and issues of workers and customers.
• Handling cashiering
• Performed all front office duties when necessary
• Handled delicate situations, such as - customer requests, special needs, and complaints.
• Collected emails and replied as per the instructions of seniors and managers.
• Provided back-office support to other departments when required.
• Handling the shift and monitoring the performance of the Team