L2 Managed Services Engineer
Navlink
Total years of experience :16 years, 3 Months
• Handle problems and incidents escalated by NOC
• Handle customer requests
• Implement and manage new projects
• Manage and maintain tools used by NOC
• Troubleshooting and escalating to vendor (if required)
Manage infrastructure and platform (Storage, Backup, Virtualization, monitoring tools...)
• Made Reports for the Digital Media Manager (DMD) and the Show and Share
• Created video tutorials for the users on the Digital Media Manager and the Show and Share
I was responsible for a computer lab that had Solaris installed on, plus I used to help in Network troubleshooting with the network administrator.
Online Program - Post Graduate Certificate in Computer Security from the university of Liverpool - UK
BS in Information Technology and computing, also completed CCNA 4 levels from AOU cisco Academy.