Customer Care
skilldeer.com Rocket Internet - hellofood.com
Total years of experience :7 years, 3 Months
Develop quality standards, processes, checklists, and manuals and communicate to all
concerned stakeholder to implement in their production lines and processes
• Provide counseling top operations on implementation and operation of quality
standards and processes
• Support quality control when needed in assessing quality control issues to find
proactive solutions
• Monitor and audit operations adoption of the standards and propose corrective
measures
• Present quality audit findings to the relevant department and discuss
recommendations for improvement.
• Conduct quality studies and projects requested by management
Rocket Internet - hellofood.com
Ensuring smooth operation/maintaining call center environment and customer
satisfaction
• Complaints follow-ups with the customers as well as with the vendors
• Punching orders from call center
• Order routing, confirmation, customer follow-ups, restaurant follow-ups for
promotions, customers complaints, and order delivery
Linguaphone