Operations manager( CEO Assistant)
Smart Gym
Total des années d'expérience :13 years, 8 Mois
• Supervising and monitoring the 5 branches performance
• Managing and increasing the effectiveness and efficiency of Support Services (HR, Maintenance and Finance), through improvements to each function as well as coordination and communication between support and business functions.
• Ensuring that all defined staff levels are optimised to achieve excellent service levels within the approved budget.
• Performing daily audits to the branches
• Supervising and managing the purchase department.
• Payroll management, recruiting, training and supervising staff.
• maintaining customer service standards.
• dealing with customers enquiries, complaints and emergencies.
• Supervising the group fitness classes and schedules.
• Managing Sheraton Branch for 4 months
Responsibilities:
• Managing the planning department
• Ensuring the achievement of the prefixed production plan to meet sales objectives
• Responsible of the total quality management plan implementation
Achievements:
• Reaching a 10% production increase in the past 5 years as planned
• Establishing ( as the head of the iso team) the QMS of the company enabling it to obtain the ISO certification
• Maintaining and auditing the QMS to keep the renewal of the certificate
Completed Coursework • Total quality management • Project management and factory planning • Material requirement planning • Industrial engineering • Engineering economy • Quality control