Admin and HR Manager
Florentia Clinic
Total years of experience :11 years, 4 Months
• Effectively manage large amounts of incoming calls.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships of trust through open and interactive communication.
• Provide accurate, valid and complete information.
• Meet personal/team sales targets and call handling quotas.
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts and file documents.
• Follow communication procedures, guidelines and policies.
• Take the extra mile to engage customers.
• Deal directly with customers either by telephone or face-to-face.
• Respond promptly to customer inquiries.
• Handle and resolve customer complaints.
• Obtain and evaluate all relevant information to handle product and service inquiries.
• Provide pricing and delivery information.
• Perform customer verifications.
• Set up new customer accounts.
• Process orders, forms, applications and requests.
• Organize workflow to meet customer timeframes.
• Direct requests and unresolved issues to the designated resource.
• Manage customers' accounts.
• Keep records of customer interactions and transactions.
• Record details of inquiries, comments and complaints.
• Record details of actions taken.
• Prepare and distribute customer activity reports.
• Maintain customer databases.
• Manage administration.
• Communicate and coordinate with internal departments.
• Provide feedback on the efficiency of the customer service process.
• Introducing lighting and interior concepts for 1st and 2nd year students
• Lectures about lighting
• Lectures about concepts and applying it in projects
• Introducing new concepts to 3rd year students such as renewing old buildings and
the idea of turning old Arabic houses into tourist hotels
• Site visits with 3rd year students and attending workshops
• Introducing concepts about projects for 2nd year students
• Working on larger projects such as malls, villas, spaces with all details for plans,
sections, outside elevations and 3D
• Graduation projects with 4thyear students
• Private clinic elevation with outside garden, September 2008 - November 2008:
Responsibilities
• Creating the concept of the area
• Applying the idea on 2D plans, elevations and sections
• Workshop with different types of workers in site
• Choosing materials with the owner to decide on windows, curtains, outside
flooring and walls, garden material and all lighting types.
• Abou Firas Al-Hamadani Roundabout 100m area, January 2009 - August 2009:
Responsibilities
• 1st step:
• Creating the concept of the area
• Researching ideas for the concept
• Drawing first sketches
• Creating first designs
• Working on first plans, sections and elevations
• Finalizing first 3D module
• Presenting the project to the Governor of Aleppo, Mr. Tamer Hejjeh
• 2nd step
• Preparing main plans & sections & elevations; final plan design, dimensions plan,
electricity plan, water plan, garden plan, sections for all sides with all details,
elevations including special designs and logos
• Creating 3D max pictures & renders
• Second presentation in front of the Governor
• 3rd step
• Finalizing detailed plans, calculating areas, materials, prices
• Detailed water plan, garden plan, searching for workshops, and choosing
materials
• Meeting the owner and discussing all challenges and new ideas implemented
• 3D max renders and video for a tour around the roundabout.
• Converting a house into a private office, January 2010 - May 2010
Responsibilities:
• 1st step:
• Visiting site
• Taking measurements
• Choosing a concept
• First plans and sections
• Choosing workshops needed and meeting the responsible people
• 2nd step:
• Plans and sections; electricity plan, Gibson board plan, lighting plan (ceiling),
floor plan, furniture plan, networking plan, wood section, window and aluminum
section, ceiling section.. etc.
• Choosing materials, lighting types, and furniture
• Executing workshops on site.
• Outside elevation and main entrance for a textile factory,
June 2010 - October 2010
Responsibilities:
• 1st step:
• Visiting site
• Taking measurements
• Choosing a concept
• First plans, sections and elevations
• Choosing workshops and meeting them
• 2nd step:
• Plans, sections, elevations, all details; electricity plan, Gibson board plan, lighting
plan \{ceiling\}, floor plan, furniture plan, ac & sprinklers plan, ceiling section,
door section, window section, granite elevation, total elevation from outside and
inside, etc.
• Choosing materials; such as granite for outside elevation, travertine stone for
decoration, floor granite.
• Executing workshops on site
• Choosing lighting, furniture, glass, door type, wallpaper.. etc.
Assistant Interior Design Manager
Executed Projects:
• Interior design for a home 2D Autocad plans, elevations and sections
• Interior design for a factory 2D Autocad plans and elevations
• Designing and drawing furniture for many different projects