Service Assurance Specialist
Qatar Airways
Total years of experience :28 years, 3 Months
Service Assurance
Managing the company to achieve the set goals and targets
Prepare the annual budgets
Look after the company’s customers and increase them
Plan and implement cost cutting plans whenever needed
Negotiate and sign the services agreements and attachment
Plan the needed manpower to achieve the agreed services and targets
Look closely for the expenditures against the budget
Plan and implement development plans in agreement with the Board
Members
Prepare monthly reports to the CEO
In charge of the safe handling of the flight and the passengers in addition of our station duties
Station manager
Aircraft and passenger handling
Managing the company to achieve the set goals and targets
Prepare the annual budgets
Look after the company’s customers and increase them
Plan and implement cost cutting plans whenever needed
Negotiate and sign the services agreements and attachment
Plan the needed manpower to achieve the agreed services and targets
Look closely for the expenditures against the budget
Plan and implement development plans in agreement with the Board
Members
Prepare monthly reports to the CEO
Have been recruited as District Sales Manager, then as Acting General
Manager
Set and implement the plans to achieve the setted Sales Targets which
has been set by the Head Office
Have regular sales calls and visits to the travel agencies and company
customers and negotiate business development and sales improvement
possibilities
Look out for the needed sales improvement tools and implement it
Prepare monthly reports to the head office
Keep a close look at the budget and expenses
Suggest to the Head Office the needed sales tools so as to reach targets
Building and maintain goodwill and relationship with travel agencies’
Managers and Directors
Manage and ensure safe, efficient and timely airport operation
Ensure that company’s image, reputation, and customer services
are maintained and enhanced to the highest standards
Implement and review strategy to ensure that staff fulfills all procedures
standards, and instructions as laid down by Head Office
Responsible for ensuring the Ground Handling Company performance
is as per the set targets such as Punctuality, Baggage Services etc.
Exercise budgetary control on expenditure and maximize airport revenue
from ticket sales and excess baggage.
Lead, guide, and develop staff to maintain a disciplined and motivated
work force and ensure that administrative tasks are carried out on a
timely and efficient manner
Prepare monthly and annual operation and staff report
Responsible for preparing and implementing local procedures for staff
reference and record, as well as handling of disruption, delayed and
canceled flights and/or passengers
Recruited as Operation and Passenger Services agent then promoted to
Duty Station Manager in Jan’98
Manage and ensure safe, efficient and timely airport operation
Ensure that company’s image, reputation, and customer services
are maintained and enhanced to the highest standards
Implement and review strategy to ensure that staff fulfills all procedures
standards, and instructions as laid down by Head Office
Responsible for ensuring the Ground Handling Company performance
is as per the set targets such as Punctuality, Baggage Services etc.
Exercise budgetary control on expenditure and maximize airport revenue
from ticket sales and excess baggage.
Lead, guide, and develop staff to maintain a disciplined and motivated
work force and ensure that administrative tasks are carried out on a
timely and efficient manner
Prepare monthly and annual operation and staff report
Responsible for preparing and implementing local procedures for staff
reference and record, as well as handling of disruption, delayed and
canceled flights and/or passengers
Manage and ensure safe, efficient and timely airport operation
Staff management during the working shifts
Ensure that the company’s customers receive the contracted services
Manage the flight and passengers handling process to be on a timely
and efficient implementation manner
Supervise and ensure safe, efficient and timely airport operation
Staff management during the working shifts
Ensure that the company’s customers receive the contracted services
Manage the flight and passengers handling process to be on a timely
and efficient implementation manner in co-ordination with the GHA
