Personal Assistant (PA)
l Jazeera academy
Total years of experience :4 years, 11 Months
• Organizing and maintaining diaries and making appointments.
• Dealing with incoming email and post.
• Reporting to senior management and performing secretarial and administrative duties.
• Typing, formatting, and editing reports, documents, and presentations.
• Entering data, maintaining databases, and keeping records.
• Liaising with internal departments, answering calls, and making travel arrangements.
• Managing internal and external correspondence on behalf of senior management.
• Scheduling appointments, maintaining an events calendar, and sending reminders.
• Supervise students Progress
• Planned tests and assessment methods for checking students levels
• Combined various English teaching methods and techniques to help students improve their results.
• Created a full curriculum according to state standards.
• Maintained positive student-teacher relationship and cooperated with parents daily basis.
Accomplishments:
• Take customer calls and provide accurate, satisfactory answers to their queries and concerns
• De-escalate situations involving dissatisfied customers, offering patient assistance and support
• Call clients and customers to inform them about the companys new products, services, and policies
• Guide callers through troubleshooting, navigating the company site or using the products or services
• Review customer or client accounts, providing updates and information about billing, shipping, warranties, and other account items
• Help to train new employees and inform them about the companys customer management policies
• Welcome customers as they enter the store and inquire into their purpose of visit.
• Provide information regarding products of choice and lead customers to the right shelves/aisles.
• Assist in choosing the right product by first understanding what is required and then suggesting appropriate products.
• Demonstrate features of products of interest and provide information regarding pricing.
• Educate customers on how to claim warranty and provide information about a discount or promotional officers.
• Assist customers throughout the payment procedure and pack purchases
• Arrange for purchased products to be delivered to customers cars or houses.
• Make cold calls to prospective customers while respecting DND lists.