Deputy Head of Support & Facilities / Operation
Dubai Financial Market
مجموع سنوات الخبرة :20 years, 2 أشهر
Duties & Responsibilities :
• Project manager for the planning and implementation of Trading systems, Web portal, HR, Service desk and Telecommunications covering DFM, Borse Dubai and Nasdaq Dubai buildings and services.
• Evaluated hardware and established partnership contract agreements with suppliers for the supply of the equipment for major vendors which have resulted in improvement of project and services implementation and financial saving for IT units.
• Provided consultancy service for other departments and business units to help establish IT solutions.
• Manage and lead a team of professionals in a multicultural and multinational environment.
• Interact and communicate with senior management and key stakeholders to address and resolve issues related to project implementation to achieve company’s vision and goals.
• Coordinate with other departments and business units to form strategies for introducing and provisioning of new services.
• Manage day-to-day operation including staff supervision, motivation, monitoring, budget, and planning ongoing projects and activities.
• Technical lead for developing overall strategy including negotiation and development of support unit architecture.
• Contribute unique and innovative solutions to difficult/complex problems and repeatedly make valuable contributions to the collaborative work effort of co-workers and the organization.
Project leader for research, design, planning and development of IT solutions.
• Tender and RFP Evaluation and negotiated with suppliers for best possible solution.
• Participated in all Annual General Meetings (AGM)
• Involved in DFM and Nasdaq Dubai consolidation project.
• Trainer in Technical Promising Program.
Duties & Responsibilities :
• Involved in implementing Service desk manager.
• Technical lead for upgrading trading systems and display boards.
• Managed Avaya operations, Call Accounting System and call management system.
• Managed Document Management System.
• Implemented IVR and E-Fax Administration.
• Key member for establishing Data Center to provide infrastructure for various services including co-location, web hosting and other services.
• Assisted in establishing Call Center department.
• Participated in listing new companies in the financial market.
• Trained new joining support engineers
* Managing Active Directory, DNS, DHCP and FTP servers.
* Manging ISA and IIS.
* Solving hardware/software interface problems.
Gradute project in Video On Demand , the score is 95 %